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Report: #255024

Complaint Review: El Cid Vacations Club - Rui Veloso Ferreira - Jose Diaz Suarez - Nationwide

  • Submitted: Sun, June 17, 2007
  • Updated: Thu, November 01, 2018
  • Reported By: Tucson Arizona
  • El Cid Vacations Club - Rui Veloso Ferreira - Jose Diaz Suarez
  • Phone: 866-552.7320
  • Web:
  • Category: Resorts

El Cid Vacations Club - Rui Veloso Ferreira - Jose Diaz Suarez "We all work together" a cruise for two will cost about 90,000 points. ripoff Mazatlan, Cozumel And Cancun Mexico

*Consumer Comment: reply

*Author of original report: El Cid Vacations Club, Mazatlam, MX

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In May, 2007, we went to Mazatlan, MX, for a one week stay at El Cid Resort. At the airport we were offered free taxi fare, a city tour and a day at Rock Island if we listened to a 90 minute talk about the El Cid Vacations Club, which was presented at the resort the next morning. The sale representative, JOSE DIAZ SUAREZ, presented a computer program showing the different El Cid Resorts and other resorts that were available.

We explained to him that we were mainly interested in cruises, not resort stays. With that he began to demonstrate, using the computer and a calculator, how purchasing 105,000 points would more than pay for a Mexican Riviera cruise,in a balcony cabin, for two. The net cost of the package for 20 years was $13,400.00, plus an annual fee of $504.00 per year.

After listening to his presentation, we told him that had we not purchased a vacation package through Carnival Cruise Lines, the year before, we probably would purchase the plan. With that, Jose went and spoke with another gentleman, they both came to our table and he was introduced as Jose's manager, RUI VELOSO FERREIRA. Mr. Veloso went right into explaining how we would be able to use the 105,00 points to cruise every year for the next twenty years.

We attempted to have him look up a cruise to Alaska on Holland America with a balcony room, he was unable to locate one, so we had him demonstrate a cruise to the southern Mexican Riviera, once again the cost of the cruise was shown to be covered, in full, by purchasing 105,000 points.

We explained our previous purchase to Mr. Veloso, to which he stated, "It's no accident that you were sent here, we all work together." He went on to say that he could get back $4000.00 from Carnival if we faxed him copies of our certificates. He stated that we would receive a check directly from Carnival within 90 days. This would bring the net cost of the package down to $9,400.00. With that, we agreed to buy into the program and charged $13,400.00 to our credit card.

Shortly after returning to Arizona, we faxed six pages of documents, pertaining to our Carnival vacation package, to Mr. Veloso. A couple of days later, we were online and looking at a cruise vacation and we couldn't get the points to compute as both, Jose Diaz and Rui Veloso did. We began to suspect that we were lied to by both of them and that we had been ripped off.

We then contacted the reservation service and learned that our 105,00 points were equal to only $577.00. E-mails were sent to Rui Veloso and he continued his lies. He stated in an e-mail that we could cancel the contract if we desired to do so. On May 17th, we sent back a reply that we wanted to cancel the contract, to date have heard nothing further.

We contacted Carnival and learned that El Cid Vacations Club is not connected in any way with Carnival and that they would not have authority to redeem Carnival certificates. Further Internet research revealed several other similar complaints for others who had been ripped off and in fact, Rui Veloso was mentioned in one of them as one of the sale people involved. Our presentation was witnessed by two of our relatives, who were smarted than we were, they didn't buy in.

Tucson, Arizona

This report was posted on Ripoff Report on 06/17/2007 09:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Deby - (United States)

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. 
My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. 
I did a research on internet and i found some interesting articles, i recommend you to read this one:


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#2 Author of original report

El Cid Vacations Club, Mazatlam, MX

AUTHOR: Ron - (U.S.A.)

After the above complaint was submitted to the appropriate people at El Cid Vacations Club, several people from their management staff contacted me and we discussed the problem. Based on our conversation, it was agreed that the contract would be canceled and that I would be reimbursed in full.

Within 24 hours of our conversation, I received a letter stating that the contract was canceled and my credit card was credited for the entire $13, 400.00. I am completely satisfied with the resolution of my complaint.
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