Complaint Review: ELECTRIC MIRROR - Everett Washington
ELECTRIC MIRROR Jim Mischel, CEO, Don Jacques, COOJon Johnston, VP SalesTravis Boyd I paid $10,000 for 3 mirrors that were not as represented. In good faith I agreed to keep 2 but want the 3rd one replaced Everett Washington
After several conversatons and emails with Travis Boyd, Sales, I ordered 3 Electric Silhouette Mirrors at a cost of approx. $10,000.
Travis was well aware of my 2 prerequeisites:
**Product must be designed/manufactured in the USA with USA components.
**Mirror must provide back lighting as well as forward lighting for optimal make-up application without overhead/side auxiliary lighting.
Travis recommended Integrity or Silhouette mirrors because both are equal for make up application. Based on information received I elected not to wire/install my three bathrooms while home was under construction with overhead or side lighting.
After installation we found there was little to no forward light projection. I called Don Jacques, COO. Don recommended white back wall or auxillary lighting for Silhouettes. I searched Electric Mirror website as well as my notes/emails and found nothing that suggests/recommended white back wall or auxillary lighting required for forward projection of light.
I strongly suggested Electric Mirror do the right thing and replace all of the mirrors.
In the "Spirit of Cooperation" I will relunctantly agreed to keep two fluorescent Silhouette mirrors but definitely want our 80x40 LED Silhouette mirror replaced with an LED mirror that fits my 2 requirements. Shipping, installation to be an Electric Mirrors expense.
I sent a certfied, return receipt required to Electric Mirror on June 27, 2017 with a request reply date of 7/7/2017 and received from USPS a received a signature verifying receipt......... no reply has been received.
This report was posted on Ripoff Report on 07/19/2017 06:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/electric-mirror/everett-washington-98203/electric-mirror-jim-mischel-ceo-don-jacques-coojon-johnston-vp-salestravis-boyd-i-pai-1386790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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