ELECTRONICPAYMENTS Electronic Payments, Inc Abuse/Racist/ Poor Services Calverton, New York

I apologize; but I had to check-off being an employee of Electronic Payments, Inc., because they had no box to check, for a 1099 employee.

I've worked for three other companies, that perform merchant services. The first was the worst of them all, experiencing problems with merchants, nationwide. The second, though good at that time, just wasn't a great fit; moreover due to servicing issues, that created embarrassing consequences for me. The third, though good, got hacked and ended up taking from their sales force, to offset their losses and to finance dumb ideas, created by idiots at the executive level. At the end, they lost over a thousand representatives nationwide, due to their mistakes.

Electronic Payments, Inc. is in fact one of the best choices a merchant can make. They have the most professional crew out there, servicing their clients over the phone. 

I am proud to be a part of their ISO 'Independent Sales Organization' Program.

There are many disreputable companies who deserve valid complaints however we are certainly not one of them. As of this posting, we process credit and debit card transactions nationwide for 25,000+ merchants processing over $3 Billion in transaction volume.

We are extremely proactive in resolving complaints and most complaints are simple communication issues between the company, the bank, the sales office or the relationship manager. When issues arise, we appreciate the ability to handle them professionally and with fairness in mind.  Despite no contact information being associated with this complaint, we were able to determine the exact case the complaint resembles because of emails sent, a BBB complaint and account closures tied to the complaintant's city and state.

While I disagree with the policy of this website in allowing anyone to post about anything, I appreciate the ability I have in offering this rebuttal and facts surrounding this case.  To review this complaint, we looked into the calls, call logs and notes and will present the following:

1) No call recording exists where our representative was "racist" or told the individual to "learn English". We are professional and courteous on the phone. We have merchants of all races, faiths and nationalities. Our call center is equipped with multiple language support and our staff is multi-cultural.  This client's claims are incendiary and simlpy unfounded.

2) This client desired to close his account because he bought a point of sale (POS) system and his point of sale provider locked the merchant into using only their preferred processor. This is common in the Point of Sale world. It limits choices and stifles competition. If this client is locked in, what happens when his POS provider changes his pricing? Where will the merchant go? If he's locked in, he can't go anywhere.

3) We are POS and Equipment agnostic - Meaning, the use of our services is available no matter what system you use.

4) This client was a valued merchant from April 2009 until September 15, 2011 when they stopped using our service. As far as providing the services we offer, I believe that almost 30 months of providing our services to this client is proof that we did what we were contracted to do.

5) This client's account is closed and we did not charge this client the fees he claims we did. Like other clients, he received an end of month bill for the business he did in September which amounted to $329.45 for the 1/2 month of credit card transactions he accepted and the fees he owed to the bank.

6) This client has our contact information and has come to turn a simple issue into both a BBB complaint as well as this totally unfounded report.

There are many disreputable companies who deserve valid complaints however we are certainly not one of them. As of this posting, we process credit and debit card transactions nationwide for 25,000+ merchants processing over $3 Billion in transaction volume.

To review this complaint, we looked into the calls and call logs and the particular case and found the following:

1) No call recording exists where our representative was "racist" or told the individual to "learn English". We are professional and courteous on the phone. Those claims are incendiary and unfounded.

2) This client desired to close his account because he bought a point of sale (POS) system and his point of sale provider locks clients into using only their preferred processor. This is common in the Point of Sale world.

3) We are POS and Equipment agnostic - Meaning, the use of our services is available no matter what system you use.

4) This client was a valued merchant from April 2009 until September 15, 2011 when they stopped using our service. As far as providing the services we offer, I believe that almost 30 months of providing our services to this client is proof that we did what we were contracted to do.

5) This client's account is closed and we did not charge this client the fees he claims we did. He received a final bill for the business he did in September which amounted to $329.45 for the 1/2 month of credit card transactions he accepted and the fees he owed to the bank.

6) This client has our contact information and has come to turn a simple issue into both a BBB complaint as well as this totally unfounded report.