Complaint Review: Electronics Expo - Internet
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- Author Confirmed
- Electronics Expo http://electronics-expo.com Internet U.S.A.
- Phone: 800-252-8841
- Web:
- Category: TVs & VCRs
Electronics Expo refused return of defective tv ripoff Internet
*UPDATE Employee: Return Policy is clearly posted on Amazon.com and On Receipt
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Received Samsung 40" LCD TV from Electronics Expo (through Amazon.com) on 3/23/2007. TV was defective - no picture at all. Called Electronics Expo to obtain RMA# to return TV, but they refused, saying they will not accept returns of TV's over 20" and that I would have to contact Samsung for warranty service instead (which takes weeks to resolve).
I was shocked that any company would refuse to accept a return of defective merchandise within 30 days. Their return policy clearly states that defective items can be returned within 30 days. The policy does say that TV's over 20" do not qualify for the provision for returning new unwanted, unopened items within 14 days, but that restriction clearly does not apply to opened and defective items.
Furthermore, Amazon.com refused to honor their A-Z Guarantee which is supposed to provide for returns of defective items whenever the seller does not, but that is another story.
Be warned. Electronics Expo does not honor their return policy for defective TV's over 20".
Jim
Alpharetta, Georgia
U.S.A.
This report was posted on Ripoff Report on 03/15/2007 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/electronics-expo/internet/electronics-expo-refused-return-of-defective-tv-ripoff-internet-238976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Return Policy is clearly posted on Amazon.com and On Receipt
AUTHOR: Electronics Expo Customer Service - (U.S.A.)
SUBMITTED: Saturday, July 19, 2008
Please note according to our return policy as posted on Amazon.com as well as printed on the receipt.
Under the Heading of Non-Returnable Items:
-TV's large than 20 inches
-Audio/Video Stands & Furniture
-Satellite receivers
-Any product with a service activation feature
-Items that have their UPC Labels or Bar Codes cut or removed
-Physically damaged items that were signed for in good condition
Based on our return policy we cannot provide a return for an item under this classification. Please contact the manafuactuer for any issues resulting with warranty claims.
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