Report: #1462909

Complaint Review: Elite Clean and Restoration - Bedford Texas

  • Submitted:
  • Updated:
  • Reported By: Jane Doe — United States
  • Elite Clean and Restoration
    2808 Meadow Creek Drive
    Bedford, Texas
    United States

Elite Clean and Restoration The Cleaner Image Carpet and Restoration Air Duct Cleaning and Overpricing Bedford Texas

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Indoor air quality compromised significantly after failing to clean per EPA, IICRC, NADCA standards. Health problems, medical bills, etc after visits.

Elite Clean & Restoration, The Cleaner Image Carpet & Restoration, Tony (Jack) DeChristopher should refund at min. 25% paid due to poor work, false advertising, lack of licensing from NADCA, IICRC, etc. as it relates to indoor air quality, non-certified employees/co. performing to industry standards & health issues caused. Medical bills, prescriptions & health issues experienced sustained in order to alleviate some problems.

8/17/18 John Belitere came. Tony gave a verbal est. of $5,000-$7,000 8/16/18 - ValPak & AdPages offered a $1999 system, Tony said to replace RHEEM Classic X Heat Pump (electric) & furnace, $5,000-$7,000.  I had price quotes from a few companies & needed to install. John quoted an AC system/furnace of $10,500. [continued below]....

.....  I asked to speak with Tony, he said I had not given him the correct model info, which I had!  The most they would "drop" the price to was $8500. I had a vendor ready to pick up a new system that morning for $5500; John was sitting there & knew this.  I told John I had to sell a car first; The other vendor was aware & willing to do the work. 

Then came the scare tactics, John B. claimed "Carrier" was a piece of junk, I wouldn't be able to get my AC serviced as the owner was employed for himself."  John B., said he makes $3k a week with Elite during his off season, when not filming Misfit Garage; was certified to sell the systems & tried to "hook me up with a musician friend..."  Con artists - The air filter box, preinstalled with the system, would be $250. Plastic base, ($250), city permit ($250), etc. no thermostat installed.  I told John that I'd probably go with the other company; I'll sell the car.  He wouldn't leave. John B., a mechanic, & Tony D. preyed on me & offered to take the car as payment. (KBB value for 2011 Lincoln MKZ, 60,000 miles private seller offer $7,791). John B., said the "owner's wife," who he bragged he got on TV, has "expensive tastes" and would "take cars, jewelry."  I said maybe I will consider a title loan, something I've not done; he was adamant they wanted the car which had new AC, radiator, compressor, tires, front and rear brakes, etc. I asked for a duct cleaning, something I have done numerous times before & he agreed. 4 vents and no return were cleaned on 8/17/18.  This caused dirt, dust, pollen, pet dander & possibly mold spores to be circulated throughout. I asked the tech if they were cleaning & he lied to my face. 8/20/18, I saw that only 4 vents were opened based on recent painting done. Tony sent his "supervisor" Stevan W. out to reclean; I sent a picture of the filter after 4 days of use showing what my children and I were breathing in. They then "re-cleaned" the vents & return. The filter is shocking & air quality, dangerously polluted. The vents kept shoving out clumps of dirt, took photos, called the office & John B., 8/22/18.  Tony called 8/23/18 said John B. would arrive at 10 am. 

At 10:50 am, I called John B. who rudely said he had no appt. with me, was in Rowlett, etc. Later he came, I showed him the dirt being spewed out, the air filter, explained week & told him I wanted a partial refund.  He laughed, said that was "...not going to happen." I asked him to install an air filter in 1" slot, not 2" slot, he put it upside down.  I asked him if it was correct, he said, "No." & then put it in correctly! They know I wanted the air vents recleaned a 3rd time, but not by Elite; he & owner tried to intimidate me.  I mentioned designations on John B.'s business card - HVAC, EPA, IICRC, NADCA -. Tony D. said I sold a 'bad car', mocked me saying you told me "5 times I was taking antibiotics" & tried to blame me for bad indoor air quality! The amoxicillin didn't work; doctor suggested an x-ray to check for bacterial pneumonia; I refused, they wanted full payment: $248.10 scripts $122.  9/1/2018, Severe Bronchitis,  Prescribed: Doxycycline Hyclate, Prednisone, Promethazine DM, Flovent HFA. As a consumer, I allowed them chances to do the work right,hold placed on card $1841.


This report was posted on Ripoff Report on 09/28/2018 10:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/elite-clean-and-restoration/bedford-texas-76021/elite-clean-and-restoration-the-cleaner-image-carpet-and-restoration-air-duct-cleaning-an-1462909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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