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Report: #837438

Complaint Review: Elite Lock & Key - Vallejo California

  • Submitted:
  • Updated:
  • Reported By: MJ — Benicia California U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Elite Lock & Key Florida Street Vallejo, California United States of America
  • Phone: 707 676-1460
  • Web:
  • Category: Customer

Elite Lock & Key Lock more expensive that a government golden screw! Vallejo, California

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I lost my keys, including my mailbox key.  I chose Elite Lock and Key because their half page ad said they offered a 20 minute response time. I called at nine am. The man said someone would be right out. At 12:10 pm, a locksmith showed up. I told him I needed a key to my mailbox made and the doors in my office re-keyed. I suggested he start downstairs with the mailbox He agreed and said he might have to replace the lock entirely. I said that would be fine since I couldn't get into my mailbox without a key. After he replaced the lock in my mailbox, he looked at the doors with locks that I needed keys for and he said he'd have to replace the locks. I told him I knew that those locks could be re-keyed because I'd had it done before. He said he was just filling in, and that he actually had his own business somewhere else, because the owner of Elite Lock & Key was too busy to come out. I told him I was going to call another locksmith to re-key my doors and asked him for the bill. He gave me the bill. Here it is:

Service call:  35. (it says $25 in their ad)
Labor uninstall and install and open: $65.00
New lock: $100.
Total with $8.00 tax = $208

I told him I thought a hundred dollars for a lock was high and he said it wasn't, that that's what the lock cost. I also questioned a service call fee when he was already charging me for labor, installation, and opening the mailbox. He said those were the charges. So I paid him with my credit card.
Today, I looked up prices for mailbox locks on the Internet. I was not able to find a mailbox lock for more than nine dollars. I can purchase the same lock he put in at Ace Hardware for $8.98.  I called Elite Lock & Key and every time the man heard my voice, he hung up on me. I did this about fifteen times and each time he heard my voice he hung up on me.
I want my credit card refunded about $80, if he wants to mark the price of the lock up 100%.

This report was posted on Ripoff Report on 02/10/2012 10:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/elite-lock-key/vallejo-california-94510/elite-lock-key-lock-more-expensive-that-a-government-golden-screw-vallejo-california-837438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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