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Report: #604163

Complaint Review: Elite Rentals - Killeen Texas

  • Submitted:
  • Updated:
  • Reported By: Michelle — Killeen Texas United States of America
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  • Elite Rentals 501 Stan Schluter Loop Killeen, Texas United States of America

Elite Rentals False Late Fees due to online payments Killeen, Texas

*General Comment: Thank You

*REBUTTAL Owner of company: Tenant Responsibilities

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I made my payments on-line thru PSC for 6 months.  On the 7th month I received a letter saying I didn't pay my rent.  When paying I log on with my username and my own secret password and then pull my address up from a drop down menu.  They said my payment had posted to the wrong address.  From what I understood, they fixed it.  It then happened 2 more months.  When I received the receipt via email I never read the whole thing.  Just assumed it was paid.  Come to find out the computer system screwed up and someone had changed my name under my email address and password and was posting my payment to their account.  I was charged $400 late fees due to this.  They claimed they were helping me out and refunded $149, but still continued to tack the late fees on.  Even though I had paid my rent on time, since someone breeched the system it wasn't posted on time and they told me it was my fault because I didn't read the address on the receipt.  If I used my username and password and a drop down menu, why would I thouroughly read the receipt if it was emailed to my account, the money out of my bank account and an employee telling me each month that she fixed it.  I am a single mom of 2 in nursing school with no steady paycheck coming in and cannot afford this.  Go after someone who really doesn't pay their bills.  Maybe I should have caught it earlier, but I don't feel it's right to take my money when I tried to actually pay.  My neighbor who also rents from them has received an eviction notice twice and had to take her receipts to show them.

This report was posted on Ripoff Report on 05/17/2010 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/elite-rentals/killeen-texas-76542/elite-rentals-false-late-fees-due-to-online-payments-killeen-texas-604163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 General Comment

Thank You

AUTHOR: JMO - (USA)

POSTED: Saturday, November 13, 2010

I just wanted to thank the original poster. I was looking at a property they have up for offer. When we first got to Ft. Hood we were told by many people to google and research every real estate company we look at. I am glad I did I found a few complaints against this company. Thank you for putting them out there.

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#1 REBUTTAL Owner of company

Tenant Responsibilities

AUTHOR: Killeen Elite Rentals - (United States of America)

POSTED: Friday, May 28, 2010

In reference to paying rent through the Payment Service Network, this company is in no way associated with our company. They are a standalone company that is a clearing house for the payments of rents. They are solely responsible for the security of their own website. Late fees are assessed to a tenants account based on the non-payment of rents. Failure to ensure that your correct address or name are on the receipt after making a payment online is the sole responsibility of the tenant. Rents were not received for the appropriate property on the correct date, so late fees were then charged to the tenants account. This would be like paying your credit card or mortgage online and it getting applied to someone elses account instead of your account. If at any point that an individual feels their online account with a company has been compromised or tampered with would be a signal to call that company and have the account either closed or the problem rectified.

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