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Report: #1469769

Complaint Review: Eloquent Watches - Nottingham,NG14

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  • Reported By: Terry — Grove City OH United States
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  • Eloquent Watches 41 Stonebridge Way Nottingham,NG14 United Kingdom

Eloquent Watches UNRESPONSIVE ! Damaged Goods Nottingham United Kimgdom

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I ordered 2 watches on November 12, 2018.  They left their CHINESE facility on November 16.   I recieved both around  December 6th.   On December 8 and on 7 later dates, I used the mail address provided to alert them to the fact that 1 was damaged, it’s crystal was cracked.  I included photos of the damage.  Despite the fact that their published Policy promises a reply in 72 hours (“and usually within 24 hours”), the only response has been a computer-generated, canned, template reply referring to extended delivery times.  It had nothing whatsoever to do with my claim.

Over a month has passed and I have still recieved no reply to any of my 8 emails alerting them to the damage.

They obviously have interest in providing legitimate Customer Service.

Know this up front,   Also know that their watches are available for a few dollars on other CHINESE websites. Don’t fall for theirsham offers 

 

 

This report was posted on Ripoff Report on 12/17/2018 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eloquent-watches/nottinghamng14-ng-14/eloquent-watches-unresponsive-damaged-goods-nottingham-united-kimgdom-1469769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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