Embassy Suites Portland Airport John Q. Hammons Unsatisfied Guest Portland, Oregon

To All Concerned Travelers,

I have been a guest with the Embassy Suites Hotel Portland  Airport for the last few years.  I have watched them go from a Five Star Hotel to a NO STAR Hotel.  In my last few visits I have been very dissatisfied.  My most recent visit has brought my company to find a different meeting hotel.  When my company checked in my room was out of toilet paper and when I informed the front desk the response was with a giggle we are always out of toilet paper and I apologize but the cutbacks have cost us not to order as much and with a giggle I was told maybe we should start informing our guests to bring their own.  I was at a lost for words.  On my way down to our company meeting I overheard a gentlemen in a suit saying he was having a bad day and that he did not want to be there and to do what he said because employees are easy to replace.  I asked around to find out who this man was and was informed he was the Director of Housekeeping named Udo.  Shame on him.  Thank You.