Complaint Review: Emerald Computers - Peoria Arizona
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- Author Confirmed
- Emerald Computers 7642 W Vogel Ave. #3 Peoria, Arizona United States
- Phone: 623-240-2424
- Web: Emeraldcomputers.com
- Category: COMPUTER, Computer Dealers, Computer Stores
Emerald Computers Computer was not gone through before I picked it up. Wires were NOT fixed/connected! Peoria Arizona
*Author of original report: Emerald Computer Updated.
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Not a happy camper. Bought a used/refurbished/re-manufactured (whatever you want to call it) computer couple months ago. I was assured that EVERYTHING had been gone through and it was in good working order. I also had a Solid State drive put in it so it would be faster. About a month ago I plugged my headset into the jacks on the front of the computer. I got nothing! No sound at all. I went to the back...plugged my headset into the plugs on the back...NOTHING! Today I had some time so I ran it down to their shop. They were friendly and took a look at it right away. The tech hooked my computer up to the bench and started working on it. After about 5 minutes he took the cover off. Well...there were wires from somewhere that were NOT plugged in! Another tech that was standing there took a look and said that the motherboard was not the right one...not the original. He went a grabbed a USB sound adapter and plugged it in a USB port on the back...plugged the headset in...took a listen and said it worked. Great! I thought. Then...what happened next...made me MAD! They had the GALL to charge me LABOR AND PARTS!!! Granted it was only $26 and some change! By WHY am I being charged for something that should have been taken care of in the first place! I was told that this computer had been gone though...Everything was in working order! WELL IT WAS NOT! Otherwise the mic plugs would have worked! One more thing...When I got home and hooked everything back up...I plugged my headset into the USB adapter and IT DOES NOT WORK! I will not be going back to Emerald Computers.
This report was posted on Ripoff Report on 06/09/2018 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emerald-computers/peoria-arizona-85345/emerald-computers-computer-was-not-gone-through-before-i-picked-it-up-wires-were-not-fi-1446784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Emerald Computer Updated.
AUTHOR: Ed - (United States)
SUBMITTED: Thursday, August 30, 2018
As per our FB conversation, Jason Dragon the owner of Emerald Computer has agreed to fix my computer as long as I remove ALL the negative posts/reports on the internet. It appears that RipOff Report will NOT let me do so...so I am wrinting this update just to let anyone reading this report that it appears we have an aggrement.
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