Emich Volkswagen - Emich VW ripoff Lemon dealers terrible customer service Liars STAY AWAY!! Denver Colorado

Now, Ive had several VW GTI's and Ive taken great care of them so Ive had no problems untill now, untill the seller, Emich VW ripped me off, and sold me a bad car that they claim they even new some of the problems. Anyways, I have been posting my story with Emich as much as time will allow and here are some scary links to VW problems, which to no surprise, the Volkswagen franchise has a very large reputation for terrible customer service and leaving the consumer with an empty wallet and no transportation.

EDUCATE YOURSELF!!!,

cars-that-suck.com/ (Scroll down on this page, more links)

myvwlemon.com/

thepeters.org/badvw.htm

DEFINITELY READ THIS ONE myvwlemon.com/ubb/Forum13/HTML/000150.html

In response to Mr. Emichs rebuttal, yes, they did fix the clutch, but as I said before when I confronted him on it, he said it costs him $4,000. Now Ive talked to the parts department at other dealerships, numerous techs (one who works for Emich) who tell me that the $2500 he claims to have paid is exaggerated. One VW dealer quoted me at $1,200 for parts.

I spoke with yet another Denver dealership today to obtain more information and the service man said that if the dealer were to take care of the problem on their own nickel that they get a cheaper internal price when ordering parts from Volkswagen as well as labor. Also, when I got the work order back from the clutch repair, the tech who worked on it typed this in also, Note: Also found numerous other loose bolts and missing bolts that I replaced while I was replacing the clutch parts, which further proves that this car has major problems that Emich knew of, since they claim that they do a meticulous 120 point inspection, hmmm, wonder how they missed all those problems.

As I said, I took the car home at 9:30 pm Saturday night the evening I purchased it, and called the following Monday morning (30 hours later) to tell Mr. Emich that the clutch was NOT functioning properly, I will be happy to show proof, (vehicle sales receipt, phone records) there was no trip to Vail from Saturday night to the following Monday morning when I called about the clutch. I used to live in Vail and I see a physician there because of stomach problems that I was recently hospitalized for, so I have been doing extensive follow-ups which requires me to drive up there. So I had drove the broken vehicle to Vail out of necessity to see my Doctor, AFTER I reported the clutch that Monday and then brought the vehicle in that Wednesday to repair the clutch, I cant help that I value my health. Fred claims my weekend trip in bumper to bumper traffic would have destroyed the clutch, wow what a stretch. First of all, I went during the middle of the week, which there was no traffic whatsoever, and as I stated before I went AFTER I reported the clutch problem because I HAD to see my doctor.

The sale price was 23,990, but came to $26,299.57 after taxes and dealer and handling fees, which the D&H fees should be considered a donation since I paid $400 for the paper work that my financing was printed on, NOTHING else, not even a car wash.

In his rebuttal they noted that THEY KNEW it had mismatching tires and tread wear, but did not disclose it to me knowing that it is terrible for the car. So according to him, the dealer isnt required to disclose information like the tires being mismatched, the rim being dented, the car not starting and sputtering, a clutch that doesnt work, and electrical problems, in a three week time frame from purchase.

I did opt for the cheaper vehicle, but $24,000 is a hell of a lot of money to a guy like me. I didnt buy the more expensive R32 because I could not afford it. I had just spent $2,000 two weeks prior to purchasing the R32, on repairs for my old vehicle at Emich VW so I could sell it as a clean vehicle. Ive spent over thirty thousand dollars on the new car and repairing the old vehicle at Emich and the only thing they have offered to make things right is to fix my dented rim, out of everything thats happened, and they sent me a 15% off coupon for servicing my vehicle with them.

I did request to trade the vehicle in for the other R32 or get a refund, but he said the car had devalued so much in three weeks that I would not get what I paid for it, which would make sense to me if I had not just put $600 in tires on it (when they told me they fixed the tires at time of sale) and replaced $500 worth of headrests. So the car devalued $1100 in three weeks, and one of Emichs sales pitches to me was that these cars really hold their value well, since they are rare and there were only 5000 of them imported to the U.S.

And to finish my response up, today when I turned the air conditioning on in the vehicle it filled the interior with the lovely aroma of gasoline, so I know that is going to be one more problem I have to deal with. I know Emich could really care less about me and what I am writing here, they care about their reputation most of all, dont confuse the two, they certainly dont give a crap about the consumer, just the bulk of your wallet. Thanks Emich!!

In response to Mr. Emichs rebuttal, yes, they did fix the clutch, but as I said before when I confronted him on it, he said it costs him $4,000. Now Ive talked to the parts department at other dealerships, numerous techs (one who works for Emich) who tell me that the $2500 he claims to have paid is exaggerated. One VW dealer quoted me at $1,200 for parts.

I spoke with yet another Denver dealership today to obtain more information and the service man said that if the dealer were to take care of the problem on their own nickel that they get a cheaper internal price when ordering parts from Volkswagen as well as labor. Also, when I got the work order back from the clutch repair, the tech who worked on it typed this in also, Note: Also found numerous other loose bolts and missing bolts that I replaced while I was replacing the clutch parts, which further proves that this car has major problems that Emich knew of, since they claim that they do a meticulous 120 point inspection, hmmm, wonder how they missed all those problems.

As I said, I took the car home at 9:30 pm Saturday night the evening I purchased it, and called the following Monday morning (30 hours later) to tell Mr. Emich that the clutch was NOT functioning properly, I will be happy to show proof, (vehicle sales receipt, phone records) there was no trip to Vail from Saturday night to the following Monday morning when I called about the clutch. I used to live in Vail and I see a physician there because of stomach problems that I was recently hospitalized for, so I have been doing extensive follow-ups which requires me to drive up there. So I had drove the broken vehicle to Vail out of necessity to see my Doctor, AFTER I reported the clutch that Monday and then brought the vehicle in that Wednesday to repair the clutch, I cant help that I value my health. Fred claims my weekend trip in bumper to bumper traffic would have destroyed the clutch, wow what a stretch. First of all, I went during the middle of the week, which there was no traffic whatsoever, and as I stated before I went AFTER I reported the clutch problem because I HAD to see my doctor.

The sale price was 23,990, but came to $26,299.57 after taxes and dealer and handling fees, which the D&H fees should be considered a donation since I paid $400 for the paper work that my financing was printed on, NOTHING else, not even a car wash.

In his rebuttal they noted that THEY KNEW it had mismatching tires and tread wear, but did not disclose it to me knowing that it is terrible for the car. So according to him, the dealer isnt required to disclose information like the tires being mismatched, the rim being dented, the car not starting and sputtering, a clutch that doesnt work, and electrical problems, in a three week time frame from purchase.

I did opt for the cheaper vehicle, but $24,000 is a hell of a lot of money to a guy like me. I didnt buy the more expensive R32 because I could not afford it. I had just spent $2,000 two weeks prior to purchasing the R32, on repairs for my old vehicle at Emich VW so I could sell it as a clean vehicle. Ive spent over thirty thousand dollars on the new car and repairing the old vehicle at Emich and the only thing they have offered to make things right is to fix my dented rim, out of everything thats happened, and they sent me a 15% off coupon for servicing my vehicle with them.

I did request to trade the vehicle in for the other R32 or get a refund, but he said the car had devalued so much in three weeks that I would not get what I paid for it, which would make sense to me if I had not just put $600 in tires on it (when they told me they fixed the tires at time of sale) and replaced $500 worth of headrests. So the car devalued $1100 in three weeks, and one of Emichs sales pitches to me was that these cars really hold their value well, since they are rare and there were only 5000 of them imported to the U.S.

And to finish my response up, today when I turned the air conditioning on in the vehicle it filled the interior with the lovely aroma of gasoline, so I know that is going to be one more problem I have to deal with. I know Emich could really care less about me and what I am writing here, they care about their reputation most of all, dont confuse the two, they certainly dont give a crap about the consumer, just the bulk of your wallet. Thanks Emich!!

In response to Mr. Emichs rebuttal, yes, they did fix the clutch, but as I said before when I confronted him on it, he said it costs him $4,000. Now Ive talked to the parts department at other dealerships, numerous techs (one who works for Emich) who tell me that the $2500 he claims to have paid is exaggerated. One VW dealer quoted me at $1,200 for parts.

I spoke with yet another Denver dealership today to obtain more information and the service man said that if the dealer were to take care of the problem on their own nickel that they get a cheaper internal price when ordering parts from Volkswagen as well as labor. Also, when I got the work order back from the clutch repair, the tech who worked on it typed this in also, Note: Also found numerous other loose bolts and missing bolts that I replaced while I was replacing the clutch parts, which further proves that this car has major problems that Emich knew of, since they claim that they do a meticulous 120 point inspection, hmmm, wonder how they missed all those problems.

As I said, I took the car home at 9:30 pm Saturday night the evening I purchased it, and called the following Monday morning (30 hours later) to tell Mr. Emich that the clutch was NOT functioning properly, I will be happy to show proof, (vehicle sales receipt, phone records) there was no trip to Vail from Saturday night to the following Monday morning when I called about the clutch. I used to live in Vail and I see a physician there because of stomach problems that I was recently hospitalized for, so I have been doing extensive follow-ups which requires me to drive up there. So I had drove the broken vehicle to Vail out of necessity to see my Doctor, AFTER I reported the clutch that Monday and then brought the vehicle in that Wednesday to repair the clutch, I cant help that I value my health. Fred claims my weekend trip in bumper to bumper traffic would have destroyed the clutch, wow what a stretch. First of all, I went during the middle of the week, which there was no traffic whatsoever, and as I stated before I went AFTER I reported the clutch problem because I HAD to see my doctor.

The sale price was 23,990, but came to $26,299.57 after taxes and dealer and handling fees, which the D&H fees should be considered a donation since I paid $400 for the paper work that my financing was printed on, NOTHING else, not even a car wash.

In his rebuttal they noted that THEY KNEW it had mismatching tires and tread wear, but did not disclose it to me knowing that it is terrible for the car. So according to him, the dealer isnt required to disclose information like the tires being mismatched, the rim being dented, the car not starting and sputtering, a clutch that doesnt work, and electrical problems, in a three week time frame from purchase.

I did opt for the cheaper vehicle, but $24,000 is a hell of a lot of money to a guy like me. I didnt buy the more expensive R32 because I could not afford it. I had just spent $2,000 two weeks prior to purchasing the R32, on repairs for my old vehicle at Emich VW so I could sell it as a clean vehicle. Ive spent over thirty thousand dollars on the new car and repairing the old vehicle at Emich and the only thing they have offered to make things right is to fix my dented rim, out of everything thats happened, and they sent me a 15% off coupon for servicing my vehicle with them.

I did request to trade the vehicle in for the other R32 or get a refund, but he said the car had devalued so much in three weeks that I would not get what I paid for it, which would make sense to me if I had not just put $600 in tires on it (when they told me they fixed the tires at time of sale) and replaced $500 worth of headrests. So the car devalued $1100 in three weeks, and one of Emichs sales pitches to me was that these cars really hold their value well, since they are rare and there were only 5000 of them imported to the U.S.

And to finish my response up, today when I turned the air conditioning on in the vehicle it filled the interior with the lovely aroma of gasoline, so I know that is going to be one more problem I have to deal with. I know Emich could really care less about me and what I am writing here, they care about their reputation most of all, dont confuse the two, they certainly dont give a crap about the consumer, just the bulk of your wallet. Thanks Emich!!

In response to Mr. Emichs rebuttal, yes, they did fix the clutch, but as I said before when I confronted him on it, he said it costs him $4,000. Now Ive talked to the parts department at other dealerships, numerous techs (one who works for Emich) who tell me that the $2500 he claims to have paid is exaggerated. One VW dealer quoted me at $1,200 for parts.

I spoke with yet another Denver dealership today to obtain more information and the service man said that if the dealer were to take care of the problem on their own nickel that they get a cheaper internal price when ordering parts from Volkswagen as well as labor. Also, when I got the work order back from the clutch repair, the tech who worked on it typed this in also, Note: Also found numerous other loose bolts and missing bolts that I replaced while I was replacing the clutch parts, which further proves that this car has major problems that Emich knew of, since they claim that they do a meticulous 120 point inspection, hmmm, wonder how they missed all those problems.

As I said, I took the car home at 9:30 pm Saturday night the evening I purchased it, and called the following Monday morning (30 hours later) to tell Mr. Emich that the clutch was NOT functioning properly, I will be happy to show proof, (vehicle sales receipt, phone records) there was no trip to Vail from Saturday night to the following Monday morning when I called about the clutch. I used to live in Vail and I see a physician there because of stomach problems that I was recently hospitalized for, so I have been doing extensive follow-ups which requires me to drive up there. So I had drove the broken vehicle to Vail out of necessity to see my Doctor, AFTER I reported the clutch that Monday and then brought the vehicle in that Wednesday to repair the clutch, I cant help that I value my health. Fred claims my weekend trip in bumper to bumper traffic would have destroyed the clutch, wow what a stretch. First of all, I went during the middle of the week, which there was no traffic whatsoever, and as I stated before I went AFTER I reported the clutch problem because I HAD to see my doctor.

The sale price was 23,990, but came to $26,299.57 after taxes and dealer and handling fees, which the D&H fees should be considered a donation since I paid $400 for the paper work that my financing was printed on, NOTHING else, not even a car wash.

In his rebuttal they noted that THEY KNEW it had mismatching tires and tread wear, but did not disclose it to me knowing that it is terrible for the car. So according to him, the dealer isnt required to disclose information like the tires being mismatched, the rim being dented, the car not starting and sputtering, a clutch that doesnt work, and electrical problems, in a three week time frame from purchase.

I did opt for the cheaper vehicle, but $24,000 is a hell of a lot of money to a guy like me. I didnt buy the more expensive R32 because I could not afford it. I had just spent $2,000 two weeks prior to purchasing the R32, on repairs for my old vehicle at Emich VW so I could sell it as a clean vehicle. Ive spent over thirty thousand dollars on the new car and repairing the old vehicle at Emich and the only thing they have offered to make things right is to fix my dented rim, out of everything thats happened, and they sent me a 15% off coupon for servicing my vehicle with them.

I did request to trade the vehicle in for the other R32 or get a refund, but he said the car had devalued so much in three weeks that I would not get what I paid for it, which would make sense to me if I had not just put $600 in tires on it (when they told me they fixed the tires at time of sale) and replaced $500 worth of headrests. So the car devalued $1100 in three weeks, and one of Emichs sales pitches to me was that these cars really hold their value well, since they are rare and there were only 5000 of them imported to the U.S.

And to finish my response up, today when I turned the air conditioning on in the vehicle it filled the interior with the lovely aroma of gasoline, so I know that is going to be one more problem I have to deal with. I know Emich could really care less about me and what I am writing here, they care about their reputation most of all, dont confuse the two, they certainly dont give a crap about the consumer, just the bulk of your wallet. Thanks Emich!!

Certainly you were not required to make the clutch repair, although a real dealership would have done so anyway. Your response is pretty much customer wrong, so screw them. They should have known better then to deal with us, we are known for screwing the customer. How sad

Not putting down car dealers but there are plenty of reports here where they go out of their way to make the customer happy instead of the "they should have known better defense."

As always there are 2 sides to every story. I will answer all comments in the order they were presented.

Clutch: The clutch pedal was jumping due to a broken bearing in the flywheel not because it was worn out. We repaired it at no cost to the customer. It supposedly went out after a weekend trip to Vail where bumper to bumper traffic is very common. There was no evidence of wear or breakdown in our 120 point inspection.

Mismatch Tire: This was noted in our inspection. One of many reasons that we did not certify the vehicle.

Purchase Price: The purchase price of our vehicle was $23,991 plus tax and $399.50 Dealer Handling. Not $26,000. You had the option to purchase a silver R32 for $26,991. You wanted the less expensive, non-certified vehicle.

Trade Option: Your request to trade your R32 for zero dollars difference does not make sense. It would have cost you $3000 more then. Why not a month later?

Cost of Clutch: I did misquote the cost of the clutch/fly wheel. I was just reviewing a different repair order on a different vehicle. My mistake! Actual cost $2500 retail.

Reputation: Emich Automotive is a fourth generation company which strives for customer satisfaction. Our mission is to change the negative perspective of the retail automobile industry by offering upfront and professional service. Almost alway we go above and beyond what is regulated and necessary to maintain customer satisfaction. (Evident in the $2,000+ repair on the clutch/flywheel at no cost to the customer. None of which the dealer was liable for.)