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Report: #1453575

Complaint Review: Empire Today Carpeting Co - New York

  • Submitted:
  • Updated:
  • Reported By: hannibal — United States
  • Author Not Confirmed What's this?
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  • Empire Today Carpeting Co 1908 Bayridge Pkwy New York United States

Empire Today Carpeting Co Empire Today instralled a carpet in 2016 New York

*UPDATE Employee:

Note from Empire Today

Show customers why they should trust your business over your competitors...

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In 2016 i made an appt for Empire today to come and give me an estimate of new carpeting for my living room, which i also asked to pay and use the best linner. The carpet after 2 years started to bulge in areas, i called Empire and was told that the install was only a one year warranty. I agreeded to ap again $105.00 for them to come and fix the problem...They made the appt...but i look them up and found thousands of complaints filed....

I still went a head and made the appt was told tech would arrive between the hours of 8 to 8 p.m...I was called by an auto machine the day of appt to confirem...I waitied till 3 p.m called to find out status and was told they could not reach tech..At 4:45 p.m a c/s person called and assured me the tech was on his way and would arrive at 5:15 to %:30...I waited at 5:45 the tech called and asked that i re schedule the apptment cause he was tired had 2 jobs and was in an area not close to me , i asked him were he was and it was 15 min away...he assured me he would be by me soon, ...15 min later a c/s person cvalled to cancel appt cause tech could not make it....I wait all day 9 hrs to be called and told to reschedule, took a day off and had my wife cancel her appt to help in any furnture moving...we moved almost all the items in the living room to get a call at the last min ...with no proper handling of the way this was done ..."A TECH CALLS SAYS HES ON HIS WAY...HE'S TIRED...HE HAS TO GPS TO ME ) I advised him he was 15 min no more from me ...he even said the way i explained the job it would take 20 min...This is not the kind of service a Company should have ...be when they farm out work and then try and tell the public how they handle the work ...The dept of Consumer Affairs in the state the operate should pull there license based on the complaints.....

I will never use or advisde anyone to use there service , and if at any time given the way to file a review i will...

This report was posted on Ripoff Report on 07/26/2018 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today-carpeting-co/new-york-11204/empire-today-carpeting-co-empire-today-instralled-a-carpet-in-2016-new-york-1453575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today

AUTHOR: CustomerSupport - (United States)

POSTED: Friday, July 27, 2018

Dear Hannibal, we're disappointed to hear about your experience. Your concerns are important to us, and we'll be following up with you shortly.

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