Emporium online sales privateloanservicing Worst experience as a shopper online or in person ever. SCAM ARTISTS Los Angeles California

We purchased  a product from you on November 6 2016. as of now we have yet to receive the product. We keep getting told that the product is in transit yet no one can provide tracking information. According to our online account the merchandise is still unavailable. We have tried cancelling the order on the 14^th, 15^th, 16^th and 18^th of November 2016. We are told that the product cannot be cancelled because it is in shipment. So we check the status of the product and as of today it is still NO LONGER AVAILABLE. This is a catch 22 that has been caused by your company.

We began recording our conversations with your customer service agents. The story told by every one of them is different from each other. The only constant remark is that the order cannot be cancelled due to the product being in transit. (Again the order status says the product is NO LONGER AVAILABLE. No tracking number provided for the shipment.

We have requested to speak to a supervisor at least 3 times. We are told that we would receive a call back. As of today no call. We asked for corporate phone numbers. The numbers given are cell phone (confirmed by Spokeo). The number rings for 15 times then you get the automated response saying leave a detailed message after the beep. Lo and behold it immediately says this voice mail is full and not able to take a message at this time. Pretty shady don’t you thing.

We have tried to log in to the account on paymentservicing and it will not let us log in. We have called the number 866-283-3896 many times. They tell us that they are resetting the account. Tell us to wait for 10 minutes to allow it to reset. Ten minutes later nothing. Call back the number and they say they are sending the call to the escalation department. Guess what the same 15 rings the same recorder message than the announcement that the mail box is full.

We had our legal counsel call last week (also recorded) and he received the same run around then was given the same phone numbers.

We are convinced you are running a scam. Our first payment is due December 1^st, 2016. We have sent my bank an ACH/Debit Card stop request for that. The only way we will release the payment is if we receive the following within 72 hours. A valid tracking number or a suitable replacement for the product that is NO LONGER AVAILABLE.