Complaint Review: Emporium Retail Group LLC - Los Angeles California
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- Author Not Confirmed
- Emporium Retail Group LLC 10920 Wilshire Blvd #150-9138 Los Angeles, California USA
- Phone: 8552453510
- Web: www.emporium.com
- Category: Unusual Rip-Off
Emporium Retail Group LLC, Emporium.com, Emporium Failure to Ship and Refusial to Refund Los Angeles California
*REBUTTAL Owner of company: Response from Emporium
Show customers why they should trust your business over your competitors...
Back in November 28, 2016 I ordered and paid with CC christmas gifts for my wife from Emporium.com. Now it is December 28th 2016 and still have not received the items ordered. Contacted customer service. The girl hardly spoke and english and could not resolve my issue. Had no idea why items did not ship, had no idea what the items were, had no idea how much I spent. Would not give me corporate office telephone number. She did state a cancellation would be requested. When ask about giving me the cancellation confirmation number she could not do that either. So bascially I guess I am out all the money I spent.
This report was posted on Ripoff Report on 12/28/2016 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium-retail-group-llc/los-angeles-california-90024/emporium-retail-group-llc-emporiumcom-emporium-failure-to-ship-and-refusial-to-refund-1346153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Monday, January 09, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service so that we can more quickly communicate with customers regarding their order status.
We understand your concerns, and will do what we can to provide you with information regarding your order cancellation.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
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