Complaint Review: Emporium - Los ANgeles California
- Emporium Los ANgeles, California USA
- Phone: 866-283-3896
- Web: www.emporium.com
- Category: Collection Agencies
Emporium Canbcelled order continues to harass for payments Los Angeles California
*REBUTTAL Owner of company: Response From Emporium
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I originally was given a line of credit to buy online from Emporium.com
I made my first purchase and then a few days later logged into my account which was supposed to have plenty of credit remaining
I waas shocked to find out that my credit line was now zero dollars
When I called to enquire what happened to my remaining available credit line I was told that after a customer makes a purchase they have to make 3 monthly timely payments before they can get thier credit line back and buy something. I expressed that was a bad idea for returning business/customers.
And upon further determing that my approximate $150.00 order was going to cost me well over $300.00 if I paid it out over their payment schedule for the year, I cancelled my order, wrote "Refused" on the unopened box upon recieving it and have the tracking number showing it was received in Los Angeles.
I have been getting harrasing phone calls ever since, since like august/september.
I reported this to my Attorney Generals office and they sent Emporium a letter which Emporium never responded to
And the phone calls harasssing me for payment of something I never accepted continue
This report was posted on Ripoff Report on 12/15/2016 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/los-angeles-california/emporium-canbcelled-order-continues-to-harass-for-payments-los-angeles-california-1343442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response From Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Monday, December 19, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working on an updated policy that will grant our customers their remaining spending limit with certain elgibility requirements. We also are working on improving our return process to ensure returns are handled in a timely manner.
We understand your concerns, and we will do what we can to provide you with information regarding your return.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
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