Emporium.com Will not return calls or ship items California Internet only

 For 3 weeks in a row we have called emporium asking where our merchandise is and get told we will get a call back from corp, that our email will be sent out. They have told us that our order is on hold due to a price glitch and not sure on what part of our order is priced wrong. Noone will return our call or email. We ordered these last month. They pull the amount out of our account without us having merchandise. We are still wacting for shipment. Our order number is. 101406. This is getting out of control and will not tell us what the price glitch is, these were christmas gifts. We are tired of being told we will get a call back and have not in now 4 weeks. Please help us.