Encante Skin Serum and Eye Refuse to allow returns on product Internet

I signed up for a "trial" of this skin care.  I didn't realize that there was a 14 day notification time to cancel so I was charged the price of $99.81.  The product does not work as described so I called to cancel.  When I cancelled, I asked if another shipment had been made and Steve informed me that there was and when it arrived to call back to get a return authorization number to return the product and get a refund.

After I received the shipment, I promptly called back to get the return authorization number.  I talked to Antoine who told me that he did not have a supervisor and he was the only superivsor there.  He told me that they would not issue a refund even though Steve had told me earlier that they would.  He also told me that he could stay on the line as long as it took for me to disconnect when I kept asking for his supervisor.

I then tried to call back again and talked to Hilda.  She disconnected me.  Long story short, this product does not work as described on the website for me and the company does not stand behind their product.  Even though Steve told me to call back, they refuse to accept the return and refund my money.  If this was a reputable company, they would accept returns.  I have never dealt with a company that did not accept returns and the customer service is anything but.

Buyer beware.