Encore Dental/Stonebridge Life Insurance Encore Dental Insurance Stonebridge Life Insurance Company Lies about coverage on their website, refuses to pay coverage, refuses to refund money!! Salt Lake City Utah

About a month ago... I spoke to a representative who assisted me and told me about plan A and plan B. I told him plan B because that is all that he offered.  He told me he would send the plan out for me to take a look at and then decide. How I would make payment. I never receive any paper work... I then called and asked what happened. This representative then told me about a plan C... Which struck me odd, there was no plan C... on previous call because I asked.  And also with this customer service representative... she told me I had to give her money upfront in order  for me to look at the plan. I couldn't believe it! She said the first representative... made some mistakes and I had to pay. I said why would I pay for anything until I look at the policy to see what's in writing. She then needed bank information... I simply refuse and hung up! What struck me so odd... that she insisted on getting money in order for me to read the  policy.  Needless to say, that is why I never receive any policy in the mail... yet he assured me it would arrive. I thank God! That I didn't fool with this particular business... too many underhanded glitches to get information. Red Flag... for anyone who can't let you read something before endorsing it!

At Encore Dental nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or certificate/policy number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.

At Encore Dental nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or certificate/policy number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.