Enduraged Fitness Enduraged Misrepresented a product, did not provide a phone number with a human contact, did not issue a return when faulty product was presented in email, stated a refun had been provided when it was not Internet

On April 11th, I ordered a pair of leggings after seeing an Enduraged Fitness ad on Facebook: Order 59435 LY004192663CN Patchwork Leggings On April 19th, after having not received a confirmation, I called the phone number listed on the Enduraged web site. The phone number is not set up to take calls; rather, it advises the calller to send an email to the contact@enduraged.com address. I sent an email to Enduraged on 4-20-18, and I was contacted by "Jericho” on 4-22-18, who provided this statement regarding tracking of the product: "We are doing our best to deliver your package to the location that you have provided. However, I hope you understand that we cannot guarantee the exact delivery date within that estimated time frame due to the factors that are outside of our control.” I received the product direct from China on 5-6-18.I have photos which I will share, as they cannot be attached to this report.

The patterns for the leggings were cut incorrectly, the seams were more than 1” off, the legs weren’t the same length, and they were unwearable. They are literally the worst made pair of leggings I can image being produced. On May 8th (after Jericho received and viewed my email and the product), I was informed that he would send my email to the "advance team” (notice the lack of a "d”) to process a full refund. He also stated the refund process might take a few days. On May 14th, I sent another email, stating I had been 4 days without a refund or communication. The response from Enduraged was: "Thank you for getting back to us. Please give us few more business days as I'm still waiting for confirmation on our processing and accounting department. I should be able to get their response anytime soon and will surely get back to you as soon as possible with the refund.” On May 20th, after receiving no communication or refund from Enduraged, I sent the following email: "Tomorrow is the final day for you to have payment to me prior to me contacting the better business bureau and writing reviews and posts on all available social media sites.

It does not take weeks to send a refund. I am extremely disappointed in this company’s desire to focus on customer satisfaction. I will check my credit card statement at 5 pm EST prior to taking steps I’ve listed above. I have photos of the terribly made Chinese product, along with emails from your company. I won’t accept my additional attempts to make me wait.” At 1:45 am (emails from Enduraged usually are sent in the middle of the night, which may mean they’re based in China or the region) I received the following reply from Enduraged: "Thanks for getting back to us and we are happy to help. Consider it done! We have successfully provided a full refund in the amount of $27.95 for your order #59435. You should be receiving a separate email confirming this refund information to your email address at billrobin@hotmaill.com. Please allow 5 business days/(5-7 business days for PayPal) to reflect the amount on your (bank/PayPal) account. Please let me know if I can do anything else for you today and I hope you have a great rest of your day!” I have given Enduraged ample time to complete a simple refund. I would not recommend this company to anyone, and I believe they purposely communicate only via email to prevent customers from becoming aware of their poor practices and structure. I will update this report if I do receive a refund.