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Report: #1441912

Complaint Review: Endurance International group (EIG) owned site5 web hosting and all EIG wb servers - Burlington Massachusetts

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  • Reported By: Timothy — Sunshine Victoria Australia
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  • Endurance International group (EIG) owned site5 web hosting and all EIG wb servers Burlington Burlington, Massachusetts United States

Endurance International group (EIG) owned site5 web hosting and all EIG wb servers  They took a dedicated IP address I had for ten years, tried to blackmail me to buy sitelock with false malware claims Burlington Massachusetts

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WEB SERVERS TO AVOID RUN BY Endurance International Group (EIG)
EIG own these web servers; BlueHost, Domain.com,DomainHost, HostGator
HostMonster,Site5, World Wide Web Hosting and 100 more. They do not disclose what they own as it is an attempted market monopoly and breach of antitrust laws. The full list of EIG web servers. https://www.reviewhell.com/blog/endurance-international-group-eig-hosting/#comment-685 Another list of b*****d companies EIG has, https://ohsheblogs.com/bluehost-sucks/

The names of the CEO and a few directors are available for EIG staff as it is legally required of a listed stock market company that sells shares in itself. CEO of EIG is Jeff Fox, David Bryson is Chief Legal Officer and Allan Chaves is Chief technical officer. You cannot email them, you cannot email any individual in any EIG owned company.

EIG WORKERS HIDE THEIR NAMES IN SHAME
EIG orders that in every other small web server that it acquires, that staff only give a forename and an initial. Emails are classed by a Number similar to these [#FTZ-405-91369] and  [#ABQ-685-16519] and then allocated to a staff member. No staff have a dedicated email address any client can access. Andrew M. is one Customer manager at site5. Many different server admin staff contradict each other and Andrew M. Not a single staff member will give their last name or an email address. They may be trying to hide the fact that they only have one helpdesk for over 100 companies and it is not in the USA.

All the small great quality web servers taken over by EIG like my former web server IX web Hosting are reduced to s**t, USA expert IT apache web server administration jobs go offshore to idiot call centres. EIG do not care about quality at all. I am unsure where their helpdesk is located, but the forenames give a clue that It might be India. Ewen P. is the only name that sounds vaguely English and he is promoting sales of unneeded software by false malware claims. EIG used the company Site5 to takeover my site that belonged to IX web hosting.

SITE5 CALL CENTRE. IDIOTS and THIEVES
Udaykumar G. is one Site5 Web Administrator who is contradicted by many other Web Admins such as; Mel A. Sushmitha D. Web Advisor, then Aasawari H. Web Administrator and Rahul S. Web Administrator, Udaykumar G. Web Administrator and many others such as Ewen P. Web Administrator. You have to deal individually with all these O/S people and more. They do not appreciate your local server conditions, they follow the orders of EIG to reduce services and appropriate dedicated domain IPs. No one in Site5 takes any responsibility. They never check their work or read each others reports, if any are even made? They each send emails saying what was done which contradicts other Web Admins and the work they claim to have done is never done at all. You need to check it and send them back screenshots of what is still wrong and you have to do this many many times to every so called Web Administrator, yet nothing is ever actually done, they just try and wear the client down with lies by attacking the client with many emails from many web administrators.

WEB SERVER LOGS DENIED TO CLIENTS
Web server logs enable the webmaster too see who has accessed their website. It is essential for security to check server logs. I have done this for over a decade, yet with the Site5 EIG takeover of my web server I have no sever logs and Site5 staff lie and that error logs are the same thing. They are not. Every webmaster should scrutinise web server logs for security threats every day, without this capability it is not a web server it is rubbish waiting to be hacked.

EIG STANDARD OPERATING PROCEDURE is DISHONESTY
THE Standard Operating Procedure of this company EIG is intimidation, obscuration and fraud. As soon as Site5 starts they demand that you click a box to agree to a new contract to access your website. A unilateral demand without any informed consent. My site “migration”  was not even close after one month when Web Administrator Ewen P. from site5.com sent me this false claim below. But it was not a "Free" Dedicated IP, I paid for it in advance until 8th feb 2020 and they only conceded this when I had screenshots and evidence of a long standing dedicated IP. Without evidence they would have completely ignored me, but even with evidence I did not manage to retain my decade old dedicated IP and still a month later I have no dedicated IP.

THE EIG SITELOCK SCAM
********* /Start Email from Site5 Web Administrator Ewen P./*********

support@site5.com
[#AVQ-685-86814]: Free Dedicated IP address.
Thursday May 3rd at 10.57 Pm

“As per the latest scan on hereticpress.com, the following are the malware files found for the domain:

modlogan/mla-full-web_robot_seachstrings-201706.html: SL-PHP-EVAL_REQUEST-awem.UNOFFICIAL FOUND
modlogan/mla-full-web_robot_searchengine-201711.html: APEXDEF.Generic.base64.Googlebot.UNOFFICIAL FOUND
modlogan/mla-full-web_user_referer-201711.html: APEXDEF.Generic.base64.Googlebot.UNOFFICIAL FOUND
modlogan/mla-full-web_robot_searchengine-201706.html: SL-PHP-EVAL_REQUEST-awem.UNOFFICIAL FOUND”

“If you don’t feel comfortable removing the infected files yourself, we recommend contacting a third party professional who can assist with removing malware, such as SiteLock.”

Etc. Etc.

Regards,

Ewen P.
Web Administrator
Site5 | http://www.site5.com

********* End Email from Site5 Web Administrator Ewen P. *********

It is important to note EIG also own sitelock. Once installed it is difficult to remove. Web Administrator Ewen P. is just another Site5 EIG liar promoting site lock, but this time a blackmailing one. In other cases EIG owned web servers such as Bluehost and Host Gator, EIG have shut down websites until they installed sitelock. They charge something like $200 to clean your site, and then an extortion of $150 a month to keep the service. This is criminal behaviour.

Of course any “newbie” starting a website will find it very difficult removing these files as, they do not exist. The EIG web server will state that If you do not remove these non existent files they will shut down your website. This is outright fraud to try and sell former IX web clients software to delete non existent files, a blackmail attempt to force clients through fear to buy their EIG owned software SiteLock that is not needed at all. Ewen P. is also the one who will tell lies to sell other things. When Site5 and EIG takeover your web server he will say “you need to upgrade to a vps or a hostpro + turbo plan” to retain what you had under the old company. Ewan P. is just another liar and blackmailing thief working for Site5 and EIG.

AGGRESSIVE EIG BUYOUTS
If you hear that your web server is being taken over by any company, especially one owned by EIG, get your documents ready; payments and contracts and also take time-and-date stamped screenshots of everything that is a part of the service you paid for. You will need this as evidence when EIG owned companies steal your dedicated IP and reduce your service to rubbish. This is their standard operating procedure to steal dedicated IP addresses. How arrogant, how long did they think they could get away with; breaches of contracts, common theft and identity theft?

Recently over the last few years and very aggressively now in 2018,this company Eudurance International Group (EIG) has been snapping up every web server company they can using different names, hardly ever using their real name EIG. Many of the sites they take over have good reputations and a good rating with the Better Business Bureau, but EIG wrecks them within a month, not only does service plummet to useless, but they actually steal what you paid the previous company to supply, a dedicated IP.
The full list of EIG owned sites to be avoided at all costs. Thanks to Review Hell in Web Hosting for this more complete list of EIG web server companies to Mar 20, 2018
https://www.reviewhell.com/blog/endurance-international-group-eig-hosting/#comment-685

EIG Site5 and SITE MIGRATIONS
In April 2018, the company EIG controls called Site5 took-over my long standing web server IX web hosting. I had a Linux apache expert plan with a dedicated IP with IX. EIG brought IX and their dedicated Ip ranges, but ignored that IX had already sold many of their allocated IP addresses. The EIG ”migration" company Site5 then denied every dedicated IX client their unique IP, no matter how long ago it was paid up for. My hosting and IP was paid up until Feb 2020. Site5 in April 2018 on acquiring IX deleted my IP address, they deleted everyone's dedicated IP. Protests were futile.
I took and am still taking legal action, but so far only civil and contractual, this matter is not sub judicae yet, unless police tell me they are making criminal charges against EIG. Make complaints of theft to local police of the takeover company like Site5 or the parent company EIG is in Burlington, Massachusetts. When suing for damages also hire local lawyers in Burlington, Massachusetts for EIG as this makes the service of legal documents cheaper and easier and gives you local experts with knowledge of state laws.

Site5 and EIG STEAL DEDICATED IPS FROM CLIENTS
Many webmasters promote their sites by IP address which is the backbone of the internet, computers use what was long ago called a dotted quad number, allowing over 4 Billion unique addresses from 000.000.000.000 to 255.255.255.255.
Site5 stole the identity of thousands of IPs and then tried to sell a different IP back to the client's whose long standing IPs they misappropriated. Dedicated IPs are not just intellectual property, they are a permanent identity. This theft is by the dishonest appropriation of property belonging to another with an intention to permanently deprive. In Massachusetts and other some other USA states, a dedicated IP is an identity, this common theft of dedicated IPs could also be also be an identity theft. Damages are due for; criminal theft, breach of contract and identity theft!

DEDICATED IP NUMBERS
That is what computers use to find each other on the internet, a bloody domain name is an after-thought concession to people who cannot remember number strings. A dedicated IP is quicker, much faster to load a webpage with no domain name server lookup. IP addresses also gain status with time. Many bad IP addresses that send spam or have malware on their sites are listed by companies like Spamhaus as ones to block and avoid. A dedicated IP is a like a fine bottle of wine if the webmaster is honest and diligent, the IP address matures. The supposed dedicated IP you gave me Andrew M which worked only yesterday now reverts to the same old expired domain name. Is this how you treat critics with a valid complaint? You have not even given hereticpresscom that IP you claimed http://162.215.248.20 It has gone back to wrong IP discussed many emails ago by many staff. Stop mucking me around.

SECURITY RATINGS OF IP ADDRESSES
Site5 took my good reputation IP with search engines and gave me a much worse one back that could see my new IP blocked in many computers, they trashed all my previous work with my IP. My dedicated IP for many years was 71.18.127.215 Here is the report on my IP which has a good rating for “Crawlers”, “Proxy” and is not an “Attack Source”. https://db-ip.com/71.18.127.215 They took what I built up with a good reputation for themselves.

71.18.127.0 to 71.18.127.255 are all owned by Endurance International Group
https://db-ip.com/all/71.18.127

When these arrogant common crooks and intellectual property thieves takeover your server and delete your IP, you can shout me a meal for I am taking many actions to stop this great IP theft and have this rotten company broken up, I have taken them to the BBB, am suing for breach of contract, reported the identity theft to police, requested antitrust investigations among other things. They might be “Enduring” but I am “relentless” in contractual law, criminal law and IT.

MY LOSSES.
1. Breach of my web hosting contract.
2. Common theft of my dedicated IP 71.18.127.215
3. Identity theft of my dedicated IP 71.18.127.215
4. Lost Facebook and media shares from over 10 years.
5. Loss of a reliable mail server.
6. Loss of a reliable FTP server.
7. Loss of all server access logs.
8. Loss of Ten years of my work with 71.18.127.215
9. Loss of Five weeks of my time dealing with many Site5 call centre staff.

Site5 acting for EIG deleted IX purchased dedicated IP addresses, this wiped out a lot of the work of many old school IP based webmasters like me with a dedicated IP. So when your dedicated IP is stolen as it will be if EIG buys your server, among other things some steps you can take are:

ACTIONS TO TAKE AGAINST Site5 and EIG for IP THEFT
1. A Better Business Bureau Complaint. They have old stars pre EIG take-over
2. A fundamental breach of civil contract case for damages from loss of a dedicated IP.
3. Make a criminal police report of identity theft.
4. A general theft report and identity theft report to local police in the state of Burlington, Massachusetts for EIG. While they may use other companies to takeover web servers, EIG have control of all the dedicated IPs they pilfer.
5. Request an anti trust investigation of price fixing and monopolistic behavior.
6. Post information everywhere, inform everyone what companies IEG has and what they are doing.
7. Contact your state congress representative, make it known to the law makers.



This report was posted on Ripoff Report on 05/07/2018 11:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/endurance-international-group-eig-owned-site5-web-hosting-and-all-eig-wb-servers/burlington-massachusetts-ma-01803/endurance-international-group-eig-owned-site5-web-hosting-and-all-eig-wb-serversnbsp-t-1441912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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