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Report: #1255154

Complaint Review: Engines R us PROS - Pomona California

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  • Reported By: alhambra California USA
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  • Engines R us PROS 830 E. 2nd Street Pomona, California USA

Engines R us PROS refused to honor their word! Pomona California

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On june 29th, 2015, Mike (the manager) and i discussed the estimate, and i gave him the approval.  July 1st, 2015, he had me go into the office to pay the remaining balance. Mike and I then walked outside to check out my vehicle, mike told me about a noise that did not sound right to me, he said its normal, just drive it and it will go away. I told him no, its not normal. I drove it home and it got louder. I called to inform him and he said bring it back in two days. I told him there was no oil pressure and he said, " because its broke, it needs a new one."

Mike said he changed the timing gear, olpened up the oil pan, and checked the oil pump, and said the noise went away. July 3rd, 2015, i told mike i was going to leave the truck there, and he said "go ahead, were f***ing done with it." July 23rd, I complained yet again about the knocking noise, the timing being off and the oil leaking. Mike called me 15 minutes after dropping it off, stating "he drove it, its fine, it was the transmission making the noise." I told mike I took it to a transmission shop and had it serviced, they told me it was the motor that was making noise.

July 30th, 2015, mike called and said he fixed the oil leak, timing and the idleing. He also said he had a guy who worlks for Toyota come in and test drive the truck, he said the noise was normal. Mike said everything was fine. I asked mike, " it has 800 miles, did you change the oil?" Mike said we will change it now at your request. When i picked it up, mike only gave me paperwork on the oil change, nothing about the idleing/noise/oil leak or timing.

On July 9th, 2015, i took it to Mountain View to get a second opinion/diagnosis. August 6th, 2015, i took it to Toyota for a 3rd opinion/diagnosis. ALL places told me the same thing. My truck will NOT pass a smog because the timing is off, therefore i can not register my truck OR get a required city parking pass. I can not have anyone else work on my truck because it will VOID my warranty with Engine R us PROS, and mike refused to fix any of the problems.

This report was posted on Ripoff Report on 09/15/2015 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/engines-r-us-pros/pomona-california-91766/engines-r-us-pros-refused-to-honor-their-word-pomona-california-1255154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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