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Ripoff Report | Eniva Corporation TRUSTED Review - Plymouth, Minnesota
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Report: #1107181

Complaint Review: Ripoff Report | Eniva Corporation TRUSTED Business | Verified Safe™ …businesses consumers can trust. Eniva Health specializes in optimizing health outcomes. Since 1998, Eniva.. a trusted source for high quality, safe and effective wellness products. Eniva’s dedicated team of wellness experts control the entire process from design to delivery. Eniva believes in producing natural, innovative products that allow people to experience nutritional outcomes. - Plymouth Minnesota

  • Submitted:
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  • Reported By: Yoshie Yamamoto — Provo Utah
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  • Eniva Corporation TRUSTED Business | Verified Safe™ …businesses consumers can trust. Eniva Health specializes in optimizing health outcomes. Since 1998, Eniva.. a trusted source for high quality, safe and effective wellness products. Eniva’s dedicated team of wellness experts control the entire process from design to delivery. Eniva believes in producing natural, innovative products that allow people to experience nutritional outcomes. 2700 Campus Drive Plymouth, MN 55441 Plymouth, Minnesota USA

Eniva Corporation TRUSTED Business REVIEW: Eniva customers feel safe, confident & secure when doing business with Eniva. Customers rate Eniva as excellent in customer experience. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.


*UPDATE: Eniva Corporation recognized by Ripoff Report Verifiedâ„¢ as a safe trusted business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Eniva Corporation for its full commitment to quality customer service.

Ripoff Report's discussions with Eniva have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Eniva listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Eniva's CEO, Andrew Baechler, has shared with us his personal philosophy in providing excellent customer experiences while meeting the health needs of Eniva consumers. As a successful businessman, Mr. Baechler understands that listening to the needs of customers is a priority for the Eniva organization. "Core to our values is servicing customers with excellence -- it's a reflection of who we are as a company and how we interact with the world around us," stated Mr. Baechler. He continued, "Servicing customers is also reflected in the quality of product you provide. Eniva is a USA manufacturer providing only the highest degree of product. We believe providing outstanding products must also be hand-in-hand with excellent service for a truly outstanding customer experience."

One of the things Ripoff Report learned in the course of its review is that common customer feedback includes, "Eniva truly cares about its customers. They listen carefully and respond in a timely and effective manner. We are very pleased with the interactions and attentiveness of their employees. They are serious about excellent service and excellent products."

Eniva Corporation is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Steve Halvorson during an onsite inspection held by a third-party verification company with no biases towards Eniva Corporation.

Envia Corporation is a manufacturer of high-quality nutritional supplements. They do this through research and development, analytical lens, quality control laboratories as well as an on-site Nutra pharma manufacturing facility. This allows them to distribute product both direct to consumer and to businesses domestically and throughout the world. Steve Halvorson stated the following about his company, "when you think about nutritional products and wellness products that are out there oftentimes you will go to the store you will see a brand and many of the brands there simply are packaged by somebody else with a brand name on them so what is called a third-party contract manufacturer for a private label product. So we actually make our own. When you see a product with the Eviva label on it we have made each and every one of those products and we are very very proud of that fact and we love what we do. We love the technology we have developed, and we love our customers most of all."

Leads for Envia Corporation are primarily obtained through their relationships with health professional markets, doctors, independent practitioners, fitness professionals, and gym owners. Mr. Halvorson went on to explain the customer journey and sales process for his company, "we take a lot of time on our website and when we do live presentations to explain health and wellness topics. So if we are talking about an Omega 3 product what are the important characteristics of an Omega 3 and what do they need to know before they make a purchase. What we find is most consumers who are interested in health and wellness if we take the time to educate them and to share information on what to look for whether it be an Omega 3 or maybe it is for how do I achieve healthy cholesterol or how do I achieve healthy bones. Give them the information and then share with them our unique points of difference relative to our products or technology and our value proposition. And most often after providing that information and reviewing the unique benefits of our product most consumers will say you know what? I want to give that Eniva brand a try."



CUSTOMER CARE & COMPLAINT RESOLUTION – ENIVA CORPORATION

Mr. Halvorson was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Halvorson expressed that if any client experiences dissatisfaction they are willing to do whatever it takes to make them happy, "If the customer wants a refund we provide refunds. If they want to try a different product if they didn’t like a product we say Hey if you don’t want a refund then we are happy…. pick out a different product you would like to try that is relevant to your wellness experience."

When asked to comment on complaints posted on Ripoff Report's website Mr. Halvorson expressed that the comments were slanderous comments made by a competitor. He further stated, "Jeff Welch was a prior consultant who was terminated due to...he did not meet the sales goals that were established so the relationship with the company was terminated in a very simple business contract. And it is believed that either he or Ms. Hara who is also mentioned in the report that they started a competing company and used the Ripoff Report as a resource to smear both the company and my name which is just a word...awful just horrendous it is unthinkable it is disgusting what was written about that in that article. It was very damaging and totally untrue." In order to further assure their future and current clients Envia Corporation are members of the Better Business Bureau and have certifications from the National Science Foundation.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Halvorson stated, "we are constantly improving our customer satisfaction procedures. So, any information that we receive from good agencies...good reporting agencies or from consumers we are constantly trying to update and improve all of our internal policies to best serve our customers. So, the short answer is yes. We are constantly updating and addressing customer needs. And as technology changes it definitely necessitates being flexible and being forward thinking to make sure that the customer satisfaction is always the most important part of each business day."

Envia Corporation is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are very pleased to be a part of the Corporate Advocacy Program that is offered by Ripoff Report. We hope that this program will allow us to connect with consumers and customers in another way to meet and exceed customer expectations."





ENIVA CORPORATION – STATEMENT FROM THE CEO – ANDY J. BAECHLER

" We started Eniva in 1998 with the Mission to help and serve people. For over 20 years, we've been recognized as a trusted source for products and strategies to support the health of families. Unlike many brands in the health and wellness marketplace, we actually manufacture our own products onsite at our own facility headquartered in Plymouth, Minnesota, USA. We are passionate about quality, innovation and superior effectiveness. While other brands do not truly control aspects of quality, raw material sourcing and the manufacturing process, we actually oversee those actives every day. The end result is the highest degree of quality, innovation, effectiveness and value for our customers. We then match the high quality of our products with the highest customer service standards to ensure excellence in the total customer experience.

Eniva's staff and home office employees have also expressed high confidence and pride in their jobs. The staff at Eniva takes great pride in the fact the company manufactures its own products, and that pride is also evident in how Eniva staff serves customers. Eniva cares greatly for customers. Eniva customers and clients are served with true passion resulting in an outstanding customer experience. Eniva takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Eniva provides a very positive environment to work. Eniva truly cares about its customers and employees. As an employee, my voice is heard, and my input is valued. Mr. Baechler constantly encourages us and provides opportunities for growth and development. The company also takes retirement seriously for long-term employees. The company has an outstanding retirement plan that helps us feel secure in our futures. Mr. Baechler takes time to listen and communicate with employees and customers. It’s a wonderful place to work each day."

Ripoff Report was pleased to learn that Eniva's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM ENIVA CORPORATION

Eniva recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Eniva has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Eniva CEO, Andrew Bachler, Ripoff Report is convinced that Eniva is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Eniva Corporation meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Andy Baechler Andrew Baechler Plymouth Minnesota

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM ENIVA CORPORATION:

Andrew ("Andy") Baechler, CEO of Eniva, is an outstanding corporate leader, citizen and community contributor. The report filed about Mr. Baechler on December 15, 2013, was found to be 100% false and submitted by a fictitious individual likely associated with a competing company. It was an attempt to use the internet as a way to maliciously harm the reputation of the company and the individual. All topics presented in the complaint have been investigated and found to be 100% false.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Andy Baechler, (actual name, Andrew Baechler), along with his brother, Dr. Benjamine Baecheler (better known as Dr. Ben Baechler or Dr. Ben), have fraudulently terminated over 60 distributors including but not limited to Randy Allen, and many others. Andy, with his elaborate lifestyle and addiction to drugs, such as cocaine, spending time in Brazil on 150' yachts having drug parties, etc., along with his hidden homosexual lifestyle, has created a huge money problem for Eniva (now know as Vibe Global). Eniva file bankruptcy two years ago due to his lavish spending and lack of management skills.
Recently Andy terminated the top distributor for Japan, a female leader by the name of Ms. Hara and her American partner, Mr. Welch (Eniva, also known as Vibe Global), and when doing so, he sent character damaging letters throughout the Japan market. In these damaging letters he fabricated rumors about the charactrer of Ms. Hara, accusing her of being a protitute prior to her history in Network Marketing. Everyone who knows Ms. Hara would verify this rumor is false and misleading. The purpose for these letters were to destroy her character and professional image in Japan.
Eniva has rebranded their image as Vibe Global Network in some markets.
Andy Baechler has taken commissions from distributors from Japan leaders. He continuously sends character damaging reports about Ms. Hara, Mr. Welch, and Mr. Katanuma to destroy their image in Japan and to sway distributor loyalty to hom instead.
Mr. Baechler has destroyed the lives of many people including terminating a female distributor in the United States, which is homeless now with two children. He also terminate a blind man. He edged out one of the original investors and owners of the company which is an elderly couple who believed in Andy Baechler and Dr. Ben Baechler, leaving them with no ownership or income in their senior years. Mr. Baechler lost his legal battle with Randy Allen, former top distributor at Eniva. Andy also took most of the income away from other distributors that were not terminated.
Andy Baechler manipulates pastors in the Spanish speaking markets of New York City, and Miami, Florida to make them think he is a good and godly man who is using them as his mentors. However, he is taking advantage of these pastors/preachers to gain quick drug money for his addictions and for special trips to Miami and Brazil where he hides his homosexual lifestyle and drug addictions. He returns from his trips to his home base in Minnesota, where he stays in bed extended days to recover. His family member that work in the business continuously cover for his problems, making excuses for his behavior.
Numerous reports are on the desk of the Minnesota Attorney General's office for credit card fraud. Andy has charged distributor's credit cards for charges they did not approve, and he continues to do so.
Andy Baechler is destroying the character of innocent people in Japan and other countries. Andy is stealing commissions from distributors. Andy has a huge drug problem. Andy is homosexual and needs to be open about it and quit hiding behind his Brazilian girlfriend. Andy is committing credit card fraud. This man is a complete crook and evil man.
- Mr. Yoshie Yamamoto, Japan

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REBUTTALS & REPLIES:
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1Consumer
1Employee/Owner

#2 Consumer Comment

Mr. j Yamamoto - you are a liar

AUTHOR: Raphaela - ()

POSTED: Monday, February 10, 2014

Hello, my name is Rapha.

Mr. Yamamoto, I want you to know I'm impressed with your cowardice. You prove to the world how mean people can be, writing lies about others.

I've been having a daily relationship with Andrew for over 2 years and do not recognize any truth in what you wrote.

Andrew is an amazing man with values and integrity, like I've never seen before. 

I have seen with my own eyes the love and care he has expressed when dealing with people from Japan, whom I have personally met, with Andrew.

This report is laughable. 

Sincerely,

Rapha

PS - Even your comment about my boat is humorous... it is unfortunately smaller than 150-feet.

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#1 REBUTTAL Owner of company

RIPOFF REPORT REBUTTAL FROM MR. ANDREW BAECHLER IN RESPONSE TO THE REPORT POSTED ON DECEMBER 15, 2013 BY MR. YOSHIE YAMAMOTO (PROVO, UT / JAPAN)

AUTHOR: Andrew Baechler - ()

POSTED: Monday, December 23, 2013

BEFORE PRESENTING A REFUTATION OF AND A REBUTTAL TO, ALLEGATION BY ALLEGATION, THE MALICIOUSLY LIBELOUS AND DEFAMATORY STATEMENTS THAT WERE POSTED BY MR. YAMAMOTO, I WOULD LIKE TO MAKE A BRIEF COMMENT RELATIVE TO THE RIPOFF REPORT AND THE MANNER IN WHICH IT CONDUCTS ITS “BUSINESS”.

THE RIPOFF REPORT PURPORTS TO BE AN INSTRUMENT THAT PROTECTS THE FIRST AMENDMENT FREEDOM OF SPEECH OF INDIVIDUAL COMSUMERS, AND PROVIDES THOSE CONSUMERS WITH AN OUTLET TO MAKE AVAILABLE INFORMATION RELATING TO UNLAWFUL AND/OR IMPROPER BUSINESS PRACTICES.  THIS IS CERTAINLY A LAUDABLE OBJECTIVE. 

HOWEVER, EVEN THE FIRST AMENDMENT HAS LIMITS (EXAMPLE–YOU CANNOT YELL FIRE IN A CROWDED THEATRE).   THEREFORE, THE PRACTICE OF ALLOWING UNKNOWN, AND TO A SIGNIFICANT EXTENT ANONYMOUS, INDIVIDUALS THE ABILITY TO LEVEL THE MOST DISPARAGING, PEJORATIVE AND OBNOXIOUS ACCUSATIONS WITHOUT THE REQUIREMENT OF PRESENTING AN IOTA OF EVIDENCE, PROOF OR SUBSTANTIATION IS NOT A LEGITIMATE APPLICATION OF FIRST AMENDMENT PRINCIPLES, OR FOR THAT MATTER, PRINCIPLES OF JUSTICE AND FAIRNESS.

ADDITIONALLY, THE "SET THE RECORD STRAIGHT/ARBITRATION PROGRAM" SUGGESTED BY THE RIPOFF REPORT DOES NOT PROVIDE AN APPROPRIATE PROCESS FOR THE TARGET OF A FALSE AND/OR MALICIOUS ALLEGATION(S) TO REHABILITATE THEIR REPUTATION AND BUSINESS.  SPECIFICALLY, THE PROCESS HAS THE FOLLOWING SIGNIFICANT SHORTCOMINGS: (1) IT IMPOSES A $2,000.00 FEE ON THE SUBJECT OF THE REPORT; (2) THE SUBJECT OF THE REPORT BEARS THE BURDEN OF PROOF THAT THE REPORT IS FALSE.  TO THE CONTRARY, THE PERSON SUBMITTING THE REPORT HAS NO OBLIGATION TO SUBSTANTIATE THEIR CLAIMS (IN FACT, THE SUBMITTER OF THE REPORT IS NOT EVEN REQUIRED TO HAVE PERSONAL/FIRST-HAND KNOWLEDGE OF THE ALLEGATIONS THAT THEY HAD SUBMITTED); (3) EVEN IF THE ARBITRATOR RULES PARTIALLY IN THE FAVOR OF THE SUBJECT OF THE REPORT, THAT FINDING DOES NOT ALLEIVATE THE POTENTIAL THAT THE ALLEGATIONS IN THE REPORT WERE, IN FACT, FALSE; AND, FINALLY,(4) SINCE THE SUBMITTER OF THE REPORT MAY REAMAIN ANONYMOUS, THEY CANNOT BE HELD ACCOUNTABLE FOR THE DAMAGE, TO THE SUBJECT'S REPUTATION AND BUSINESS, THAT HAS BEEN CAUSED BY THEIR ERRONEOUS AND PEJORATIVE STATEMENTS.

WITH THAT SAID, LET ME BEGIN BY SAYING THAT I CATEGORICALLY DENY EACH AND EVERY ONE OF THE ALLEGATIONS THAT WERE PRESENTED BY MR. YAMAMOTO.  UNLIKE OTHER “COMPLAINTS” THAT ARE SUBMITTED TO RIPOFF REPORT, THE PERSON SUBMITTING THIS COMPLAINT DOES NOT APPEAR, BASED ON THE CONTEXTUAL STRUCTURE OF THE SUBMISSION, TO HAVE EVER HAD ANY PERSONAL, FIRST-HAND EXPOSURE, COMMUNICATION AND/OR INVOLVEMENT WITH ENIVA, THE VIBE GLOBAL ORGANIZATION OR MYSELF, RELATIVE TO THE TOPICS NOTED. HE MUST THEN, BY LOGICAL INFERRENCE, BE BASING HIS ALLEGATIONS ON SECOND-HAND (OR MAYBE THIRD OR FOURTH HAND) MISINFORMATION. HE CANNOT POSSIBLY HAVE A KNOWLEDGE BASE GROUNDED IN FIRST HAND FACTS. 

GIVEN THAT MR. YAMAMOTO LIVES IN UTAH (OR PERHAPS JAPAN, HE DOES NOT SEEM TO KNOW FOR SURE), HIS ABILITY TO MAKE PRONOUNCEMENTS ON MATTERS THAT HE CANNOT POSSIBLY HAVE PERSONAL KNOWLEDGE (AND ALMOST CERTAINLY NO SECOND-HAND KNOWLEDGE), SUCH AS WHAT “MR. BAECHLER” DID OR DID NOT DO IN BRAZIL OR THE DETAILS OF MY “LIFESTYLE”, BORDERS ON THE LUDICROUS AND THE ABSURD.

BASED ON THE COMPLETE LACK OF OBJECTIVE EVIDENCE TO SUPPORT AND/OR SUBSTANTIATE MR. YAMAMOTO’S ALLEGATIONS, AND HIS OBVIOUS INTENT TO DAMAGE MY PERSONAL AND BUSINESS REPUTATION, AS WELL AS THAT OF THE ENIVA AND VIBE GLOBAL ORGANIZATIONS, I HESITATE TO INVEST THE TIME AND ENERGY TO PRESENT COUNTER ARGUMENTS.  HOWEVER, BECAUSE OF THE VILE AND PERNICIOUS NATURE OF THIS ATTACK, I MUST OFFER A RESPONSE.

DUE TO THE RAMBLING, AND OFTEN REPETITIOUS, STRUTURE OF THE SUBMISSION IT IS DIFFICULT TO RESPOND TO THE ALLEGATIONS IN A POINT BY POINT MANNER.  THEREFORE, I WILL ADDRESS THE ALLEGATIONS IN THE APPROXIMATE ORDER THEY ARE PRESENTED, WITH THE EXCEPTION OF THE ALLEGATIONS THAT ARE ATTACKS ON ME, PERSONALLY, SINCE THEY ARE 100% FALSE AND TOO CONTEMPTIBLE TO DESERVE A CIVIL RESPONSE:

  • ENIVA (NOR I) HAS NEVER FRAUDULENTLY TERMINATED A DISTRIBUTOR.

  • ENIVA’S BANKRUPTCY WAS NOT CAUSED BY ANY PERSONAL ACT. IT WAS THE RESULT OF A REAL ESTATE/MANUFACTURING PLANT PROJECT THAT WAS NEGATIVELY IMPACTED BY CHANGES IN THE ECONOMY AND REAL ESTATE MARKETS.

  • MS. HARA WAS TERMINATED FOR CAUSE.

  • MR. WELCH WAS RELIEVED OF HIS CONSULTING/LEADERSHIP ROLE TO THE COMPANY BASED ON PERFORMANCE CRITERIA.

  • NO ‘CHARACTER DAMAGING’ LETTERS HAVE EVER BEEN SENT.

  • ENIVA HAS NOT DEPRIVED ANYONE OF COMMISSIONS WHICH THEY WERE DUE.

  • NEITHER ENIVA, NOR I, HAVE MANIPULATED ANYONE, ANYWHERE.

  • THE MINNESOTA ATTORNEY GENERAL IS NOT INVESTIGATING ENIVA.

    IN CLOSING, I WANT TO RE-ITERATE THAT THE ALLEGATIONS THAT HAVE BEEN SUBMITTED, RELATIVE TO ENIVA, VIBE GLOBAL AND MYSELF ARE COMPLETELY FALSE AND WITHOUT MERIT.  I OFFER THIS REBUTTAL WITH THE INTENT THAT SOME MEASURE OF JUSTICE AND TRUTH BE ACHIEVED, AND THAT THE READERSHIP OF YOUR REPORT WILL BE PROVIDED WITH ACCURATE INFORMATION RELATIVE TO THESE ALLEGATIONS.

    SINCERELY,

    ANDREW BAECHLER

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