Complaint Review: Enterprise Car Rent-A-Car - Miami Florida
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- Author Confirmed
- Enterprise Car Rent-A-Car 3900 NW 25th St Miami, Florida USA
- Phone: 305-633-0377
- Web:
- Category: Auto & Truck Rental
Enterprise Car Rent-A-Car Unauthorized insurance charges included in the bill at Enterprise Car Rent-A-Car Miami Int. Airport Miami Florida
*Author of original report: Dispute resolved
*UPDATE Employee: Enterprise Rent A Car
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We reserved a luxury car from Enterprise Rent-A-Car for $826.93 that included`base rate, taxes and fees. At Miami International Airport (MIA) on Dec. 11, 2014, we picked up the car with a return date of Jan. 7, 2015. The lady who brought the car to us asked if we wanted to have car insurance. After she told us it would cost more than $800, we declined the insurance as we had our own auto insurance and the total cost would double. We checked to make sure there was no existing damage to the car body, and the Enterprise employee said the small ding we found on the car wouldn't matter for insurance purposes.
This report was posted on Ripoff Report on 02/26/2015 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rent-a-car/miami-florida-33142/enterprise-car-rent-a-car-unauthorized-insurance-charges-included-in-the-bill-at-enterpri-1211870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Dispute resolved
AUTHOR: - ()
SUBMITTED: Friday, March 13, 2015
3/13/2015 update:
To Enterprise's credit, I was contacted right after I filed the report. A few days and several emails later, we spoke with a manager at Enterprise Miami Airport. He was apoligetic, and said the extra insurance charge would be refunded. Today when I checked my credit card account, there was a message saying that the conditional credit of the dispute is now permanent.
It's a relief that Enterprise came through. I just wish that the company wouldn't push too hard for additional products that many of their customers don't want. Next time when we rent from Enterprise, I hope we don't have to go through the same ordeal again.
#1 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Friday, February 27, 2015
Leon, I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, reference #150227-001688, rental/reservation number and any other details. -Tatiana
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