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Report: #387214

Complaint Review: Enterprise Car Rental/salt Lake City UT - Salt Lake City Utah

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  • Reported By: fall city Washington
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  • Enterprise Car Rental/salt Lake City UT Salt Lake City International Airport. 776 N. Terminal Drive. Salt Lake City, Utah U.S.A.

Enterprise Car Rental Extra charges without permission/ knowledge to my credit card Salt Lake City Utah

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On 10/30/08 I returned a one day car rental to Enterprise at the Salt Lake City International airport. I had the car checked in and recieved a receipt for $44.20. Later, I discovered Enterprise said I scratched the lower rear passenger side bumper and charged my card $300 and $244.20 plus the rental fee of $44.20. I than learned from my credit card company they also charged $544.20. So I had over a $1000 of charges for a one day rental!

I assume they will credit the $300+$244.20+$44.20 charges and just focus on the $544.20 charge. Meanwhile my card has all of these charges and has tied up my credit line!.

The fact that Enterpise can just charge whatever they want to a card is fraudulent, a scam and criminal! The "scratch" was not caused by me and only came up AFTER the car had been checked in. The charges were done after I had left the rental agency!

What is interesting is that Enterprise asked whay may deducatable was at the time of the rental [red flag]...and than that was the amount they charged additional to my credit card. I assume it is because they think I would not report it to my insurance company and the insurance company would do nothing since I had a $500 deductable.

This is a scam to rip the consumer off. The scratch was most likely already their or caused later or may not even be there. I doubt they will repair it or to simply a buff out if it exisits. BUT they would make $500 PROFIT for a mid size one day rental.

I have filed a report to the credit card company denying the charges and will have to go after Enterprise. I have rented a zillion cars over the past 30 years without incident. This is the first time I used Enterprise due to low rates. Now I know why their rates are low. What a rip off and scam company! I have heard similiar stories from numerous other people. DO NOT RENT FROM ENTERPRISE!

Dave
fall city, Washington
U.S.A.

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This report was posted on Ripoff Report on 11/02/2008 12:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rentalsalt-lake-city-ut/salt-lake-city-utah-84122/enterprise-car-rental-extra-charges-without-permission-knowledge-to-my-credit-card-salt-l-387214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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