Complaint Review: Enterprise Rent-A-Car Camelback in Phoenix - Phoenix Arizona
Enterprise Rent-A-Car Camelback in Phoenix Extra Charges to Credit Card/Unecessary Insurance Added to Contract Phoenix Arizona
*UPDATE Employee: EnterpriseCares
*Consumer Comment: Here's A Better Suggestion...USE COMMON SENSE!
Got into Accident 1 month ago and took the car to Camelback Toyota Collision Center. The accident was caused by the other party so their insurance was supposed to cover everything. Enterprise gave the contract and did not explained anything to me. So they added insurance to my rental contract without informing me. Coverage that I didn't need since I had collision coverage on my own insurance. After returning the Car I was charged $405.00 dls. because of the insurance that I never neede. After arguing with them they said they explained everything to me and that I signed for it. Which I did but without them explaining anyting and giving the contract to sign in a small ipad. I can see all they care about is money. I wasn't supposed to pay anything out of my pocket and instead ended up paying more than 400 for a car that I didn't even pick myself. One suggestion is don't rent cars from this location.
This report was posted on Ripoff Report on 06/29/2017 08:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car-camelback-in-phoenix/phoenix-arizona-85017/enterprise-rent-a-car-camelback-in-phoenix-extra-charges-to-credit-cardunecessary-insura-1382046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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