Complaint Review: ENTERPRISE RENTACAR - Tel Aviv
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- Author Not Confirmed
- ENTERPRISE RENTACAR 20 Hahaskala Blvd Tel Aviv, Israel
- Phone:
- Web: www.enterprise.com
- Category: Local Transportation
ENTERPRISE RENTACAR ELDAN TRANSPORTATION LTD/ISRAEL Enterprise rentacar false advertising, original insurance voucher $56.66: Arrive in Israel, rate changes to $338.69 Tel Aviv
*Author of original report: Beware of Eldan/Enterprise rental company in Israel
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I am currently on holiday in Israel with my elderly mother and three year old granddaughter. I made our reservation from the states and Eldon Transportation LTD, the Israel/Enterprise affiliate sent me my billed amount in an email.
The original rental voucher says that their mandatory Liability Damage Waiver will be $56.66.
When I arrive in Israel to pick up the vehicle, I was informed that someone made a mistake and the amount for the mandatory Liability Damage Waiver is $338.69. Add that to the optional Collision Damage Waiver of $169..34 (this price stayed the same by a few pennies) and you have a whopping total of $508.03.
This is truly a scam. When we landed and went to the counter we had two options; pay the outrageous rate that wasn't on the original voucher, or scramble around to figure out how we were going to get to our destination with my senior mom and three year old grandchild, luggage in tow. The third option wasn't viable; because the other car companies said that if I didn't place an advance reservation, I'd pay a lot more money.
Please beware when you rent from this company.
This report was posted on Ripoff Report on 10/11/2017 03:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rentacar/tel-aviv-6789020/enterprise-rentacar-eldan-transportation-ltdisrael-enterprise-rentacar-false-advertising-1405513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Beware of Eldan/Enterprise rental company in Israel
AUTHOR: - ()
SUBMITTED: Wednesday, October 25, 2017
The post with the logo Enterprise Cares is just another false ploy to seem like they are handling problems. They comment on complaints about Enterprise Rentacar. Since I last wrote I have not gotten any assistance from Israel Eldan/Enterprise regarding this issue, nor Enterprise USA. They have charged my card without speaking to me regarding this issue. I was going to attach the invoices so that the forum could see how Eldan/Enterprise was deceptive and used a bait and switch method to get my business, but I don't see how to do that here.
Now I will go to my bank, show the documentation and hopefully get the charges reversed until they rectify this issue. The saga continues
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