Complaint Review: enterprise rental car dubois pa. - Du Bouis Pennsylvania
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- Author Not Confirmed
- enterprise rental car dubois pa. 621 division Du Bouis, Pennsylvania USA
- Phone: 814-375-5550
- Web:
- Category: Civil Rights Violators
enterprise rental car dubois pa.( Miranda Meyer) drop off rip off charge Du Bouis Pennsylvania
*Author of original report: thank you for you organisation
*Consumer Comment: Very bad customer service
*UPDATE Employee: Enterprise Cares
*UPDATE Employee: Enterprise Cares
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on july 13 2013 while in dubois pa. we rented a car for 2 weeks at enterprise renta car form the the lady amenda .
we where asked where I was going, I said I do not have to tell any one where Iwill be going, it is ulimited milage, I can go where I wanted to, she said then Iwill put around , I said I rented vehicle all around the world and never Ihave been asked that question, she reply in case you are stop by the police in an other state , they will believe that the car is stolen, I reply , this is why I have a contract from the rental co.
I asked if the car could be dropp at an airport, she reply yes it will be $ 65.00 charge.
I was going to texas, then I got a call that I needed to be back in los angeles as soon as possible, it was not enough time to go back, so I return the vehicle at los angeles airport, after 1 week, they charge me
1 week + 1day = $319.17
the man said they will charge me the dropp charge by monday.
my credit card was charge $ 540.00 for the dropp + $ 319.17 for the week.
multiple occasion I am trying to have the dubois agency to correct the charge, as today they have refused.
This report was posted on Ripoff Report on 07/26/2013 05:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rental-car-dubois-pa/du-bouis-pennsylvania-15801/enterprise-rental-car-dubois-pa-miranda-meyer-drop-off-rip-off-charge-du-bouis-pennsyl-1070449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
thank you for you organisation
AUTHOR: mike k - ()
SUBMITTED: Sunday, August 11, 2013
Ilike to thank you , because after few back and forth explanation of what happened everything is back in order ,they gave me back what was owed to me and apologize, so thank you mike
#3 Consumer Comment
Very bad customer service
AUTHOR: Cave Dave - ()
SUBMITTED: Sunday, August 11, 2013
They don't treat locals any better, and always ren outt dirty cars. I also have filed a complaint about the DuBois/Clearfield offices here........
#2 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Monday, July 29, 2013
Dear mike k,
Thank you for your post regarding your recent rental charges. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number 130729-002488 in the subject line of your email.
Best Regards,
Katherine
Social Monitoring Coordinator
Enterprise Rent A Car
#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Monday, July 29, 2013
mike k-
Thank you for your post regarding your recent rental charges. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number in the subject line of your email.
Best Regards,
Katherine
Social Monitoring Coordinator
Enterprise Rent A Car
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