Complaint Review: Enterprise rental care - edwardsville Pennsylvania
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- Enterprise rental care wyoming avenue edwardsville, Pennsylvania USA
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- Category: Customer
Enterprise rental care paying for damage i didnt do edwardsville Pennsylvania
*Author of original report: Resolved
*UPDATE Employee: Enterprise Rent A Car
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I was in a accident this week and Wednesday i went to Enterprise to pick up my rental at 5:30 pm, the car wasnt ready the woman took it to wash it, about 6pm almost dark, she walked quickly around the car without looking at it and i had my 5 month old in the frigid cold so i followed her looking briefly for anything, i trusted her so i signed the contract.
Two days later my husband was working in the driveway and noticed the crack on the very bottom of the bumper, you have to get down low to even see it.
I called the company to tell them what we found and that i certainly did not do it, so i took it to them and explained how there worker and i simply missed it and they didnt care and now im out $500 and my insurance will go up for something i didn't do. So much for being honest. They didnt care what i had to say, they were awful to us.
This report was posted on Ripoff Report on 02/21/2015 05:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rental-care/edwardsville-pennsylvania/enterprise-rental-care-paying-for-damage-i-didnt-do-edwardsville-pennsylvania-1210662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Resolved
AUTHOR: dljon455 - ()
SUBMITTED: Tuesday, February 24, 2015
Enterprise did more investigating and found there was a claim already filed for the damage, so im very happy but disgusted they didnt believe me
#1 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Tuesday, February 24, 2015
Thank you for bringing this to our attention Dijon. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location renter, rental agreement (RA) number, “DX” or claim number and reference # 150224-001960. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
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