Entirely Pure Entirely Water, EPCON Sold FAULTY solar water heating system with a 30% guaranteed savings. Used more energy than before. WONT pay back any money. Phoenix, Arizona

Elijah Lee as they call him there at Epcon is not the only one with a shady past that works there. If anybody does some real digging they will find people above him with worse backgrounds then his. That company is filled with excon that should not be running a company.Also employedd there is a General Manager that has a husband whos a warden for a prison. This GM is no different and is as shady as the rest of them.

 This is a scam!  Call police when you get contacted by this company.   Jorge Ballinger owner

There is a solution here. The solar water heater can have what is called a BTU meter installed and monitored. Your utility company should be able to provide the name of a reputible licensed plumber that is solar qualified.**Polymer collector systems are pre heaters not solar water heaters even in AZ.

The other two, a solid building inspector should be able to handle. A house has to breath. If the materials used block the ventilation of the house, the temperatures will rise and radiate more heat into the house therefore the A/C will have to work harder.

Lastly, the "licensed" contractors who installed these systems. If the company that sold the system is licensed for that specific building trade they can resell it , if not and "other" contractors are involved then you should be talking to the AZ Registar of Contractors. If legal expenses are not the issue then you should start with a legal assessment. Contractors in AZ have to carry performance bonds. You need legal advise to proceed. With the above items outlined your attorney should be able to advise you well.

Good Luck.

While I do appreciate the response from Entirely Pure, I disagree with many points they presented.  Although we have tried on numerous occasions to resolve our issue of a solar water system that was not working to the level promised when we purchased the system, we have not come to any resolution.   It is correct that I contacted Entirely Pure stating that my system was not working, that I was not saving what was promised in the purchase agreement, and that I wanted a refund.  Although Mr. Bakhshai stated that I had an energy savings 7 out of 12 months, the savings on the majority of these months was less than 5%, a great deal less than the 30% savings that was promised in my written energy savings guarantee.  In addition there are 5 months where I had energy usage that exceed the previous year, despite the fact that I had 2 less people living in the household after the solar system was installed.  I am extremely upset that Mr. Bakhshai is blaming me for the failure of his system to work properly. 

It is true that the financial manager and the general manager did make a verbal offer of $627 as per the energy savings guarantee, but Mr. Bakhshai verbally rescinded that offer during a phone conversation on Monday February 4th.  I did not refuse the energy savings guarantee at any time, but I did ask Entirely Pure to consider giving me a refund for the system since it clearly was not working as promised.  After having paid $10,999.00 I let them know I was very unhappy with the product.  I even presented an offer of less than the purchase price, asking for a refund of only of my expense and told them they could come take the whole system back.  I was promised they would get back in touch with me to let me know their final decision, but they did not do this.  As of today we still have not received a single penny from Entirely Pure. 

Mr. Bakhshai also suggested that I threatened and went on a social media smear campaign and this is simply not true.  I did post on my personal facebook page and twitter account about how dissatisfied I was with my system; I did not use any aliases as Mr. Bakhshai alleges.  I did have several friends who read my post and they may have chosen to offer their opinion of the company based on my experience, but I did not make-up complaints.  To date I have not received any refund and I am not saving the amount that was promised when I purchased the system, despite a written savings guarantee.  The only thing I have received from Entirely Pure is a threatening letter from their attorney.  

This client has refused multiple offers from our GM and Sales Manager. We always have and will always stand behind our guarantee with all of our clients.  Per our agreement we must have enough usage to be able to compare the energy usage of the home. The client did bring us usage, the 30% was not reached and our staff did offer to pay the difference on numerous occasions. The client refused unless they received the 30% PLUS HALF THE COST OF THEIR INITIAL INVESTMENT. We have been out to this clients house 5 times and the data collected by not only our technicians, but also 3rd party technicians has proven that there was an increase in usage as the system has and IS in working order according to all visits to the clients house. There is no way for us to manipulate data that is coming from the system that was installed in the home.

Again Ms. Jake, we will 100% honor our guarantee with you, others and everyone moving forward. We are not in business of ripping clients off. We want to help as many households as possible, educate them on their options and help them reach their goals of energy independence. Please contact me directly if this is an option that you want to accept. However, stating that you won't accept it unless we pay additional monies isn't part of our written guarantee. The threat of going on a social media rampage to ruin our name as you had stated and have attempted to do is not the type of relationship that we want with any of our customers. We strive on a daily basis to do the right thing, help out anyone we can and progress. We are sorry that our initial offers were refused, however again we will 100% stand behind our guarantees. Please contact us if this is satisfactory. 

I appreciate Reza responding to this complaint, as this is the first response we have received from Entirely Pure since they refused to offer us ANY refund, unfortunately his reply is full of lies and half-truths.  Entirely Pure staff (GM Renee & Elijah) did make a verbal offer to pay $627 that we were owed, but when we spoke to Reza he said "you're not going to get a penny now"  and Entirely Pure has never attempted to pay us a single dime.  I did not contact Entirely Pure "recently" as was mentioned, my fiance and I have been contacting Reza for more than 6 months complaining about our system not working as it should.  They have had 5 service calls to our house int eh past 6 months with no resolution.  Reza is correct there were some months with slight savings, but it was nowhere near the guaranteed 30% savings. We have seen only a 2% reduction of kilowatt hours since putting in the system a year ago.  I have shared my displeasure with Entirely Pure through social media - but Entirely Pure blocked me from their facebook page and removed my complaints so that other customers could not see what I wrote.  Entirely Pure has made NO ATTEMPT to contact either myself or my fiance in this matter.  My fiance and I did not refuse their offer, but we did tell them we did want to return their system as it was clearly not performing to the level they had promised.  We did not demand a full refund, we were trying to be reasonable with this company and they have refused to deal with us at all.   Don't be fooled by their reply - they are a very dishonest company and I urge everyone to avoid dealing with them, If you are interested in Solar DO NOT deal with Entirely Pure.

Entirely Pure is a family owned business that has worked diligently in its 5 year existence to grow a reputation of integrity, honesty and concern for our environment and fellow citizens. By providing products and services which lowers our carbon footprint whilst simultaneously saving our customers money. It is has been and always will be our top priority to treat our customers without the utmost respect and care they deserve. It is in our culture and we know that the moral arc of justice always bends to those whom choose the RIGHT and JUST course of action.

This being our internal definition of whom we are, we treat any customer issue with gravity and deep resolve and strive to find fair and equitable positions for all parties. To that effect Laurie Jakes has been a customer concern that we have attempted to resolve multiple times. Laurie was sold an energy efficiency system over a year ago. Recently Laurie contacted us stating that her system was not working, that she wasnt saving what she expected, and that she wanted a refund beyond our guarantee and to refund half the system cost(after rebates). Entirely Pure inspected her system multiple times with multiple neutral vendors and every time it was determined that her system was functioning properly. Next we proceeded to inspect her energy usage via her electrical bills. Here, it was also confirmed that she had savings 7 out of 12 months. 

With these available facts it is PHYSICALLY impossible for her energy efficiency system to NOT save her money UNLESS there is human intervention. Only MORE energy usage than prior to install date, which is precisely what is occurring, could produce the lack of saving guaranteed.  Our guarantees are explicit and precise. No guarantee was warranted but Entirely Pure NONE-THE-LESS decided to honor the guarantee in attempts to make our customer happy. Our sales manager, finance manager, and general manager ALL offered the calculated guarantee refund amount of $627.00, again to ensure our client was satisfied. Laurie and her husband repeatedly refused the offer as they wanted a refund of half the system cost (after rebates). 

After the customer was informed of the company decision to only refund the guarantee amount, even though it was not warranted, the Jakes threatened to go on a social media smear campaign. The Jakes have indeed fulfilled their threat. To date we STILL offer them the guarantee, we still warranty their product, and they are STILL saving money. Entirely Pure has been in business for many years and we have installed hundreds of systems. Our reputation is key to our long standing success, which we have fought to earn and will fight to keep. Our owners would gladly discuss this case with any interested party to shed light to the truth of the situation.