Complaint Review: ENTREPRISE RENT A CAR - Toronto Ontario
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- Author Not Confirmed
- ENTREPRISE RENT A CAR TORONTO INTL ARPT Toronto, Ontario Canada
- Phone:
- Web:
- Category: Auto Rentals
ENTREPRISE RENT A CAR Damaged on car dropped after hours Toronto Ontario
*UPDATE Employee: Enterprise Rent A Car
*UPDATE Employee: Enterprise Rent A Car
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I received a mail from Entreprise rent a car two weeks after a businees trip in Canada. They complained that the rental car had a scrape on the front bumper. I checked the car when I took the car and also when I dropped the car off. I didn't take any photos, my fault. I didn't see anything both times. Unfortunatly, their agency was closed when I dropped the car and I put the key on their return box. I am afraid that someone (maybe one of their employee) might have damaged the car after I've left to take my flight. I asked for their surveillance video but no answer on that. I have no idea where this scrape is coming from and communication is hard with them. I tried to call several time the airport agency and was only able to get someone 1 time. She checked the report and didn't see anything on her terminal. I refused to pay for something that I haven't done! It is too easy for this company to say that I am responsible for anything that happens after I've left and until one of their employee check the car ... Does anybody have an idea on what I should do?
This report was posted on Ripoff Report on 12/11/2014 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/entreprise-rent-a-car/toronto-ontario/entreprise-rent-a-car-damaged-on-car-dropped-after-hours-toronto-ontario-1194692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Friday, December 12, 2014
12/12/2014 @ 2:12 Pm
Thank you for bringing this to our attention Benjamin. Please send us a detailed email to Care@Enterprise.com with
Renter’s full name
Current phone number
Location rented
Rental agreement (RA) number
Reference #141212-001908
“DX” or claim numberAs customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
#1 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Friday, December 12, 2014
Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with
- Renter’s full name
- Current phone number
- Location rented
- Rental agreement (RA) number
- Reference #141212-001908
- “DX” or claim numberAs customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
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