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Report: #1292557

Complaint Review: Envy Liberty Holdings - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Rick — Hope Indiana USA
  • Author Not Confirmed What's this?
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  • Envy Liberty Holdings 54 N. 45th Ave. Suite C Phoenix, Arizona USA

Envy Liberty Holdings Liberty Implements Liberty Backhoes Ordered Backhoe- Never received, no refund after 8 months Phoenix Arizona

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I ordered an 8 foot backhoe from Liberty in August, 2015.  I sent them a check for almost $5K in August of 2015, for a November delivery, which later slipped to December 18th. Called at least every couple of weeks thereafter and was told it would ship the following week, it shipped last week, it is on a carrier, blah blah blah. Contacted the carrier (Road Runner) and asked when the item would be delivered to me. They had no record of any shipment destined for my Name or address. I forwarded that E-Mail to Alex, and said I was over the inaccurate information, misrepresentations, and outright lies, and that I wanted a resolution by the end of the week, or I would contact the appropriate agencies in his state, my state, and the US Postal Inspector General.

I received a terse response that the order was cancelled, and that I should contact him directly for any further information. No responses to multiple e-mails, and no ability to get him on the phone. Because I sent a teller check, I cannot dispute the charge on a card. Pretty sure I got "took."

After several weeks of unanswered e-mails and the manager being unavailable when I called, I finally was given an e-mail address to Kim, who would, presumably refund my money.  I got a long and rambling e-mail about how wonderful Alex is and how sorry she is this happened.  She is the manager's wife!  Over this last weekend, I was told she would deal with this first thing Monday morning.  It is new Wednesday, and I have heard nothing since Sunday, and have received no replies to my e-mails.

 

STAY AWAY FROM LIBERTY BACKHOES!

This report was posted on Ripoff Report on 03/09/2016 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/envy-liberty-holdings/phoenix-arizona-85043/envy-liberty-holdings-liberty-implements-liberty-backhoes-ordered-backhoe-never-received-1292557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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