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Report: #1393602

Complaint Review: EOS FITNESS IN GLENDALE AZ - Phoenix Internet

  • Submitted:
  • Updated:
  • Reported By: Sharelle — phoenix Arizona USA
  • Author Confirmed What's this?
  • Why?
  • EOS FITNESS IN GLENDALE AZ 940 E Mitchell Dr, apt A Internet USA

Eos fitness, abc financial services Extorted money off my card on file Glendale Arizona

*Author of original report: My account number with. EOS

*UPDATE Employee: ABC Financial Services

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 I could not afford to keep my membership because of financial hardship. I lost my home, car and my hubby was no longer working. I was charged three more times because my membership was not cancelled properly. It was unexpected and when I called customer care they could not refund my money for three charges on July 2, 2017 for $79.95, $25.00. $64.95 was pending on 08/07/17 and post 08/08/2017 leaving me and my kids forced to sleep on the streets. The same day I try to pay for a hotel it was declined due to abc financial unauthorized charge. It hurt so bad because I and my husband could not provide shelter or receive shelter for our family.

I called customer care at 1 800 897 6877 and the representative was not able to refund me anything. So I demanded yo speak to a supervisor Devon said he will investigate and review my account. My account was inactive but was not cancelled properly so he was only able to refund me $25.00. And tell me about another account I had cancelled at their downtown phoenix location. I was charged 3 more times for that account as well but it was cancelled in March of 2017. My account was inactive in May 6, 2017 but was unauthorized to be charged because of homelessness and insufficient funds. Yet they took my money with no cares to my situation or as a customer. My bill was due on the 27th of each month yet they charged it anytime they felt like. You guys are thieves and you know it!!!!

This report was posted on Ripoff Report on 08/17/2017 07:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eos-fitness-in-glendale-az/internet/eos-fitness-abc-financial-services-extorted-money-off-my-card-on-file-glendale-arizona-1393602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

My account number with. EOS

AUTHOR: Sharelle - (United States)

POSTED: Thursday, January 04, 2018

 Responding to comment from Eos Rep on 11/22/2017. My home number is (((redacted)))

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#1 UPDATE Employee

ABC Financial Services

AUTHOR: Stephanie - (United States)

POSTED: Wednesday, November 22, 2017

Hello,

We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and make sure your situation was handled properly.

Unfortunately, I was not able to locate your membership with the information provided in this post. Please message me with either your 9 digit agreement number or the home phone number that is listed on your account so that I may look into this for you.

Customer Relationship Specialist

ABC Financial Services, Inc.

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