Ephedra Outlet Bottled Fitness, Inc. I spoke to a representative named Crystal Austin, TX Internet

  On 5/27/15, at approx 12:30pm (Eastern, Standard time) I called a customer service number that was on the invoice of the product I had ordered. At this point, I finally reached a CS agent named "Crystal". (By the way, I had called this number previously and left 2 voice messages, but did not receive a call-back.). Once, I finally spoke to Crystal, she informed me of the return policy and told me the bottle could not be returned if it had been opened. I could return it, but only for store credit. I told her the pills made me jittery and I felt they were not at all what they claimed to be, on the web site. She was so incredibly rude. I asked to speak to a manager and she informed me that she was the ONLY person at the center. She said there was no one else that could speak to me. I told her that this made me question whether or not this was even a legitimate company. Her response? "Well that's what you get for ordering online" . I told her she was very rude and she told me that I was "ridiculous" and that she was a "human being and deserved to be treated like one". She also claimed that I was "threatening" her, when I told her that I would be contacting the Better Business Bureau. She then, hung up the phone on me. I called back and she answered, again. After a few more rude and unprofessional comments, she finally said she would refund my money (minus the shipping cost), once I returned the item. After I attempted to obtain more information as to how to proceed with the refund, she disconnected the call, again. I called back approx 15 times (no exaggeration), and left 5 or 6 messages. I am appalled with the incredibly poor customer service I received! I am now concerned about the legitimacy of this company, that had my debit card number!! Please help . Thank you.