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Report: #433079

Complaint Review: Ephedraoutlet.com - Valapariso Indiana

  • Submitted:
  • Updated:
  • Reported By: North Hollywood California
  • Ephedraoutlet.com 140 Kinsale Avenue Valapariso, Indiana U.S.A.

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I can't stand companies posing as "good, honest organizations." I hate them! So I've got one for you here that you must avoid at all costs, ok? Here's the whole scoop and 6 clues to their bogus operation...

Clue 1: This business has 2 different names they publicize: Ephedraoutlet.com AKA Bottle Fitness, Inc. (their Parent Company).

Clue 2: This business has 2 different addresses, one in Indiana and one in Ohio.

Clue 3: This business has a phony website at www.ephedraoutlet.com which indicates 2 phone numbers... an 800 number and a regular number 937-378-2182... both of which features the same female voice saying the same thing... "blah, blah, blah... leave us a message".... Note: even if you press 1 to place an order, you will still hear the "same" message!... this is "key."

Clue 4: Their website also features a "chat" link to as they say, "chat with a friendly customer service representative"... Clicking on this link takes you to a Chat Request page where they ask you to submit additional personal information to set up your chat session... this is "key."

Clue 5: If you're still not convinced, this next example will bring it all home... Following is the email I recieved from them in which they actually billed me for an order of pills that I never authorized... In fact, until this happened, I never heard of this company before... The email below the "Bill To" address is mine, so I X'd it out... Check it out and check out my response!

Example of Bogus Online Order from EphedraOutlet.com:

Order Confirmation
This email confirms the order you placed on March 11, 2009 at 10:18 AM. The details of your order are below. You will receive another email containing your tracking number when your order has shipped. If you have any questions, you may contact us by email at orders@ephedraoutlet.com or by phone at 1-800-277-2103. Please remember that the charges for your order will appear as Bottled Fitness Inc (our parent company) on your credit card statement.
Order Number: 17296

Bill To:
Rick Gable
501 N. Main St
Georgetown, Ohio 45121
United States
937-378-2182
XXXXXX@gmail.com

Ship to:
Rick Gable
501 N. Main St
Georgetown, Ohio 45121
United States
Order Summary:

Sub-Total:$49.99
UPS Ground Shipping:$5.99
Total:$55.98
Final Total:$55.98

Order Comments:
Items Ordered:
Qty.Item DescriptionPrice
1Green Stinger Ephedra
EO95
Count: 120 Caps
$49.99

My response follows and may be censored by RipOff Report Administrators:

PLEASE EXCUSE MY FRENCH... BUT I DON'T KNOW WHO THE F##K YOU ARE.... I DID NOT PLACE ANY F##KING ORDER WITH YOU MOTHER-F##KERS AND IF YOU F##K WITH ME... I'LL SUE YOUR F##KING a*s...

SO GO AHEAD D##KHEAD AND TRY IT....

PS: YOU'LL ALSO BE HEARING ABOUT THIS AND YOUR SLAMMING TECHNIQUES FROM THE BETTER BUSINESS BUREAU... ALSO LOOK FOR YOUR COMPANY'S INFORMATION ON "RIP-OFF.COM"... MOTHER F##KER!

Clue 6: within 3 minutes of me sending my response, my phone rang but no one said a word on the other end... Clincher!!!! Gotcha!!!

Honestly, I do not like writing responses like this to anyone, but I'm really fed up with people like this who pose themselves as legitimate organizations trying to Rip Off innocent people...

I'm a business owner in California and I try my very best to be honest, ethical and good to everyone daily. As our country's economy is under great stress presently, we do not need "this kind" of BS in our economy or marketplace!

So please join with me and help me clean up these A-holes by making sure everyone knows about their crap... Hopefully, the money and expenses they've incurred building their website and business will all be a total lost... If we stick together, we Consumers can Make a Difference and put idiots and poachers like these out of the slamming business forever!! Thankyou!

Crime-Sniffing al dogg
North Hollywood, California
U.S.A.

This report was posted on Ripoff Report on 03/11/2009 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ephedraoutletcom/valapariso-indiana-46385-8563/ephedraoutletcom-bottlefitnesscom-rick-gable-beware-of-their-slamming-techniques-va-433079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Issue Resolved within 2 Hours of Initial Contact

AUTHOR: Michael - (U.S.A.)

POSTED: Thursday, March 12, 2009
This issue was quickly resolved, within 2 hours of complainant's initial contact. Problem was our fault: Our customer service staff input the wrong email address for a legitimate customer order. Complainant inadvertently received order confirmation email and thought we had charged him for an order he never placed. We informed complainant that this was our mistake and that he was never charged and would not be receiving anything from us.


Quick Facts

- Complaint resolved within 2 hours of initial contact
- Issue was Our Fault Simple email address typo on legitimate order
- Example order listed above was a legitimate order with the wrong email address
- We are a legitimate business with many happy customers


Notes regarding Clues 1-6 above:

Clue 1: Many businesses throughout the world operate with multiple business names, such as Citigroup and Citibank. Secondary names are used to differentiate between different business offerings.

Clue 2: We only have one business address in Indiana.

Clue 3: We have 2 phone numbers in order to serve both our domestic and international customers. International customers are not able to dial a U.S. based 800 number.

Clue 4: Our live chat is available from 10am 3pm Central Time. Outside of those hours, it allows our customers to submit messages to us, so we can reply when a customer service rep is available.

Clue 5: The example order listed is a legitimate order that was incorrectly input with the complainant's email address.

Clue 6: We did not attempt to contact the complainant by phone, because we did not have his phone number. The only contact information we had for the complainant was his email address.


Additional Details

As a customer service focused company, we have posted the complete correspondence between our company and the gentleman who filed this report to demonstrate that we have resolved this matter.

We never received any financial information from the man who filed this report and he will not be charged for anything ever. We will ask him to post a follow up here after some time has passed so that he can verify that he was never charged.
To help consumers understand our company philosophy and customer service focus we have included the following continuous email thread showing all of our communications with the man who filed this report. You can read the emails below.


START OF EMAIL THREAD

On Wed, Mar 11, 2009 at 8:18 AM, an automated order confirmation email was sent to Alan due to an inaccurate email address associated with a legitimate order placed with our company.
Please note: Many consumers use emails other than their own to fill out the order form. We strongly advise our customers against this practice.

------------------------------------------------------------

Alan's response:
On Wed, Mar 11, 2009 at 10:50 AM, Alan wrote:

PLEASE EXCUSE MY FRENCH... BUT I DON'T KNOW WHO THE F*** YOU ARE.... I DID NOT PLACE ANY F***ING ORDER WITH YOU M*****-F*****S AND IF YOU F*** WITH ME... I'LL SUE YOUR F***ING A**...
SO GO AHEAD D******* AND TRY IT....
PS: YOU'LL ALSO BE HEARING ABOUT THIS AND YOUR SLAMMING TECHNIQUES FROM THE BETTER BUSINESS BUREAU... ALSO LOOK FOR YOUR COMPANY'S INFORMATION ON "RIP-OFF.COM"... M***** F*****!

------------------------------------------------------------

Company response:
On Wed, Mar 11, 2009 at 11:06 AM, Customer Service wrote:

Alan,

First and foremost we do not have any of your information. As you can see from below this order is for Rick G**** not Alan H***. The email address was sent to you by mistake and we will not be contacting you again through your email address. I truly apologize for the mix up and you can rest assured that you are in no way shape or form going to be charged / sent anything from our company!
I hope you have a great day!

Best Regards,
Customer Service Manager

------------------------------------------------------------

Alan's response:
On Wed, Mar 11, 2009 at 2:38 PM, Alan wrote:

Marcia,

Your apology has been accepted! I suggest, in the future, that you as a Manager, "painstakingly" ensure the email information your organization utilizes internally is CORRECT, as ERRORS like this could bring significant damage to your company's untarnished reputation... which is very valuable!!!
Alan

------------------------------------------------------------
Company response:
On Wed, Mar 11, 2009 at 2:46 PM, Customer Service wrote:

Alan,

Thank you for understanding! Again I truly apologize for the mix up. We require an email when people place an order and sometimes people use emails other than their own to fill out the order form. I hope you have a great rest of your day and wish you the best!

Best Regards,
Customer Service Manager
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#1 Author of original report

A Response Within Minutes of Threatening to File a Report With RipOff Report.com

AUTHOR: Crime sniffing al dogg - (U.S.A.)

POSTED: Wednesday, March 11, 2009
Just as I submitted the above report, I received an email from the Manager of Customer Service at Bottle Finess.com (Ephedraoutlet.com) in which she stated the following:

"First and foremost we do not have any of your information. As you can see from below this order is for Rick Gable not XXXXXXXXXX. The email address was sent to you by mistake and we will not be contacting you again through your email address. I truly apologize for the mix up and you can rest assured that you are in no way shape or form going to be charged/sent anything from our company! I hope you have a great day!"

Ripoff Report.com is very well known throughout the world and carries a LOT of MUSCLE... Thanks to Ripoff Report.com, I hope this situation has been resolved in an ethical manner, as per this update. Nonetheless, I'll watch my credit card debits very closely... Crime-Sniffing Al Dogg
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