EPPICARD -NY scam billing from MDS/MSFT*BILLING. 800MSBILL1 Nationwide

I was charged for several months by MSFT for random chargess from $1.99 to $99.99.  Some days as many as 10 charges.  After contacting EPPICARD customer service to report fraud, I had to complete paperwork 2 times comfirming that I did not make any of these chaarges.  Since you do not get a statement, this totaled over $2000, I had to change my card twice and each time another customer service representativee claims the past representative did not complete it correrctly.  4 months later, I receive a letter from the dispute department stating that they found the charges to be accurate.  How, they could not supply a number or records that they attempted to look into this matter.  According to their records the dispute closed the day after I made the telephone call reporting it.  HOW IS THAT POSSIBLE?????  The next day, I still  did not receive the paperwork,

This is a state issued card for New York Child Support.  They are very rude and very unprofessional.  Since then I havee redirected the money to my bank account but still attempting tto get my money back.  I have contacted local law enforcement regarding this scam.  I had to request that dispute be reopened and they claim , they will get it my case "ONE DAY"  this is money allocated for my children, I i do not see hoow they can continue to SCAM people for years.  I have found cases online since 2008 with the same type of issues. I  am definitely looking into legal actions since this is a major hardship for my children and ethically wrong.