Complaint Review: eprocessing network - Nationwide
- eprocessing network Nationwide USA
- Phone: 713-880-0327
- Category: Credit Card Processing (ACH) Companies
eprocessing network bkcd processing bkcd m dsc This company is a bunch of modern day theives! Nationwide
*Author of original report: Misguided?? I think not...
*REBUTTAL Owner of company: eproccessingnetwork.com
*Author of original report: Response
*UPDATE Employee: Thank you for your reply.
*Author of original report: Honestly?
*UPDATE Employee: Incorrect information about eProcessing Network billing practices
This company, eprocessing network, despite multiple attempts, will not cancel our agreement. They have verified receipt of all the BS paperwork they require you to fill out so they will stop automatically withdrawing money I never authorized them to take in the first place, yet continue to take our money.
I have asked for a refund and get this, they quoted a single line of their contract that states they do not do this...how or why a company thinks its OK to take someone elses money without their permision is beyond me, especially after they verified receipt of my cancellation notice.
Mind you, I never signed up for their service in the first place, it was the put on me by the credit card processing people, it wasn't my choice. Now they are taking $65 a month from me and I can't stop it unless I close my account!
Here is the correspondence I have had with them next stop BBB and the attorney general, I can't believe companies like this even exist, how do you sleep at night:
We do not offer refunds per the merchant service agreement your sales rep had you sign with us:
+AFw-"This authorization is to remain in full force and effect until eProcessingNetwork has received written notification from me (or either of us) of its termination in such time and in such manner as to afford eProcessingNetwork and the depository financial institution named below a reasonable opportunity to act on it.+AFw-"
We apologize for this inconvenience. If you have further questions please contact your sales rep.
Dear Ms Shelton,
I went to reconcile my account for Aug and Sept and find that your company is STILL charging me $64.40. This is criminal, you can NOT take money from people without their permission and I have repeatedly told you to stop. My correspondence is well documented in this string of emails and I want a refund for what you have taken from me. As it stands I am already considering reporting you as frauds and thieves, but I will refrain for now if you do the right thing and reimburse me and NEVER, I mean NEVER automatically withdraw money from our account again. If you do I won't even give you the chance to refund it, I will report you immediately.
I hope I have made myself clear, I hope you do the right thing, and afterwards I hope you forget we ever existed.
On Monday, June 9, 2014 1:03 PM, "lshelton@eProcessingNetwork.Com" <lshelton@eProcessingNetwork.Com> wrote:
I am showing that the closure form has been processed.
Dear Ms Shelton, Please confirm receipt of the closure form I just faxed to you. I would appreciate you closing this account today.
---- On Fri, 06 Jun 2014 16:06:23 -0700 <Support@eProcessingNetwork.com> wrote ----
We will waive the merchant service agreement requirement. We will only require the closure form.
I have gone through every email ever sent to me by eprocessing and nowhere does it give me a copy of the "Merchant Account Application or eProcessingNetwork Merchant Service Agreement" At this point you have two options, send me a copy of it so I can fulfill your cancel request to your satisfaction, or I call my bank and tell them to block any debit from your company and report you as fraudulent charge as I cancelled this a year and a half ago!! If I am forced to take this action I will lump you in with the Banc Merchants associated with this account and start posting everywhere what a bunch of crooks you are.
This report was posted on Ripoff Report on 10/10/2014 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eprocessing-network/nationwide/eprocessing-network-bkcd-processing-bkcd-m-dsc-this-company-is-a-bunch-of-modern-day-thei-1182260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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