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Report: #1182260

Complaint Review: eprocessing network - Nationwide

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  • Reported By: xtremely aggravated — Santa Ynez California
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  • eprocessing network Nationwide USA

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This company, eprocessing network, despite multiple attempts, will not cancel our agreement.  They have verified receipt of all the BS paperwork they require you to fill out so they will stop automatically withdrawing money I never authorized them to take in the first place, yet continue to take our money.  

I have asked for a refund and get this, they quoted a single line of their contract that states they do not do this...how or why a company thinks its OK to take someone elses money without their permision is beyond me, especially after they verified receipt of my cancellation notice.

Mind you, I never signed up for their service in the first place, it was the put on me by the credit card processing people, it wasn't my choice.  Now they are taking $65 a month from me and I can't stop it unless I close my account!

Here is the correspondence I have had with them next stop BBB and the attorney general, I can't believe companies like this even exist, how do you sleep at night:

 

Dear Merchant, 

We do not offer refunds per the merchant service agreement your sales rep had you sign with us: 

+AFw-"This authorization is to remain in full force and effect until eProcessingNetwork has received written notification from me (or either of us) of its termination in such time and in such manner as to afford eProcessingNetwork and the depository financial institution named below a reasonable opportunity to act on it.+AFw-" 

We apologize for this inconvenience. If you have further questions please contact your sales rep. 


Thank you. 

Leslie Shelton 
Support@eProcessingNetwork.com 
713-880-0327 (voice) 
713-880-0330 (fax) 

---------------------------------------- 

Dear Ms Shelton, 
I went to reconcile my account for Aug and Sept and find that your company is STILL charging me $64.40. This is criminal, you can NOT take money from people without their permission and I have repeatedly told you to stop. My correspondence is well documented in this string of emails and I want a refund for what you have taken from me. As it stands I am already considering reporting you as frauds and thieves, but I will refrain for now if you do the right thing and reimburse me and NEVER, I mean NEVER automatically withdraw money from our account again. If you do I won't even give you the chance to refund it, I will report you immediately. 

I hope I have made myself clear, I hope you do the right thing, and afterwards I hope you forget we ever existed. 





On Monday, June 9, 2014 1:03 PM, "lshelton@eProcessingNetwork.Com" <lshelton@eProcessingNetwork.Com> wrote: 



Dear , 

I am showing that the closure form has been processed. 

Thank you. 

Leslie Shelton 
Support@eProcessingNetwork.com 
713-880-0327 (voice) 
713-880-0330 (fax) 

---------------------------------------- 

Dear Ms Shelton, Please confirm receipt of the closure form I just faxed to you. I would appreciate you closing this account today. 







---- On Fri, 06 Jun 2014 16:06:23 -0700 <Support@eProcessingNetwork.com> wrote ---- 


Dear , 

We will waive the merchant service agreement requirement. We will only require the closure form. 

Thank you. 

Leslie Shelton 
Support@eProcessingNetwork.com 
713-880-0327 (voice) 
713-880-0330 (fax) 

---------------------------------------- 

I have gone through every email ever sent to me by eprocessing and nowhere does it give me a copy of the "Merchant Account Application or eProcessingNetwork Merchant Service Agreement" At this point you have two options, send me a copy of it so I can fulfill your cancel request to your satisfaction, or I call my bank and tell them to block any debit from your company and report you as fraudulent charge as I cancelled this a year and a half ago!! If I am forced to take this action I will lump you in with the Banc Merchants associated with this account and start posting everywhere what a bunch of crooks you are. 







This report was posted on Ripoff Report on 10/10/2014 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eprocessing-network/nationwide/eprocessing-network-bkcd-processing-bkcd-m-dsc-this-company-is-a-bunch-of-modern-day-thei-1182260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
2Consumer
1Employee/Owner

#6 Author of original report

Misguided?? I think not...

AUTHOR: - ()

POSTED: Tuesday, October 13, 2015

The withdrawals were coming out of our account by your company, and please don't think we are so naive to believe that you are not an employee or contractor of eprocessing.  An eprocessing employee admits the money was coming from their company, so don't try to blame the credit card processing people either, or if you do maybe you ought to take a better look at who you are doing business with, I know I already have!

I should take some blame? Wow, i guess being the victim of theft I should really be the one responsible for your criminal actions?!!  That is ridiculous to say the least and you should be ashamed of yourself for even writing such non-sense, whether you actually work for this company or not!  I clearly stated I filled out their "forms" sent them in and was still getting money taken out months later, yeah my bad! (No it is not)

It has been over a year since I posted this and no I have not seen or heard of any attempt by eprocessing to refund me the almost $1200 they took from us over the course of 18 months. I hope karma gets them, until then I will continue to defend my position that this company is a bunch of modern day thieves and at least do my part to educate and advocate about this companies criminal practices.

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#5 REBUTTAL Owner of company

eproccessingnetwork.com

AUTHOR: Bill - (U.S.A.)

POSTED: Tuesday, October 13, 2015

The author of this complaint has misguided anger. His problem is his credit card processor that overcharged with a high markup over eProcessing's cost and then failed to close or tell the author to close the gateway account when he closed his merchant account. The author also deserves some criticism as he was sent the closure form by eProcessing and continued to argue his point instead of just signing the darn form (a simple one) I have been dealing with eProcessing for about ten years and have put well over 100 merchants on their gateway and have never had a complaint. The owner and tech and support staff are all very polite and helpful. Their typical monthly cost is $8-$10 plus $0.05 per transaction. For the author to be paying over $60 for a monthly cost is absurd and price gouging by whatever credit card processor he was using.

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#4 Author of original report

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AUTHOR: - ()

POSTED: Friday, May 01, 2015

I will answer your response in kind:

1)You are absolutely correct it is my right, and I would argue my duty to inform people of your business tactics.

2) You see you say that I dealt with another company and it is their issue that they didn't inform you that I cancelled with them, but then you go on to say that without explicity cancelling with you, who I had no idea who you even were, that our "contract" was still valid and it was OK for you to take at minimum $64.40 and up to $105 a month out of my account for...get this, 18 months...I would like to point out that my initial interaction with your company clearly states that I finally was talking to the right people, faxed a closure letter, and received acknowledgement of the receipt of said closure letter; however, 3 months later I was still having money taken out of my account.  Please tell me that is good business and you are legit?  It is why I posted here, it is why you are trying to deflect and honestly it is criminal, your company should be shut down and business tactics like this should be considered a crime, you are stealing.

3)  The proof is in the emails stated above, hence my need to include your representative that you have already confirmed is an employee of yours.  My inclusion of her information is what validates my claims and lends credibility to my post and situation.

4) I wrote this in Oct of 2014 or somewhere around then...your first response indicated harassing phone calls because of this post, in fact you go so far as to say "several"....just out of curiosity, if you have received "several" phone calls, how can this be the first you are hearing of it from a single caller?  I am merely pointing this out to emphasize my point that you and your company are a bunch of lying crooks.  

You can reimburse me for the minimum $1200 you took from me of the course of 18 months that didn't belong to you, but since you have made it very clear that is against your policy I will continue to bash your company publicly on forums such as this so that everybody willing to research you knows what kind of modern day criminals they are getting into business with.

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#3 UPDATE Employee

Thank you for your reply.

AUTHOR: Corey - (USA)

POSTED: Thursday, April 30, 2015

To address your comments:


1) We agree that it is your right to disagree with a perceived bad business practice and exercise your right of free speech on this site. Again, we are not contesting the nature of your post, although our wish is to make this situation right.


2) Like all merchants who are our customers, you dealt with an independent company aside from us. If that company fails to notify us of your desire to close an account, it is necessary that you send us a notification using our Closure Form. Once that Closure Form is received, we close your account the same month. If we continued to charge you after that point in time, then it was a mistake, and we would have no problem refunding those monies.


3) If you can provide us documented proof of what you are calling harassment, we are more than willing to try to make this situation right. We disagree with you when you say that we are out looking to steal hard earned money from anyone. Can there be misunderstandings? At times, certainly. However, we are more than willing to work through those misunderstandings, even if a merchant decides to part ways with us.


4) This is the first response you receive because we were recently made aware of this report by a caller who discussed it with our support representative.

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#2 Author of original report

Honestly?

AUTHOR: - ()

POSTED: Thursday, April 30, 2015

I 100% disagree with you, it adds credibility and accurate information as stated by a representative of your company of your business tactics and your criminal ways.  If you don't want people to know the truth then change your ways.  And you can throw the "closure" form needs to be signed with multiple different companies at me all you want, in reality you make it real simple to open an account, and d**n near impossible to close one.  And worse yet you do it on purpose!

In closing I had to close my bank account and open a new one to avoid your harrasement so forgive me if I have absolutely no sympathy for one of your employees having a difficult time addressing your criminal practices.  It is a pain in the a** to close an account and have to open a new one, so if your company is a little inconvienced as well I am all for it... although I will say this, this is the first response I am even hearing in regards to this post, I have had no other correspondence with anyone in this matter nor am I aware that anyone has done anything on behalf of myself or this post.

I am 100% done with your company, as far as I am concerned you can forget I even exist, but if posting this lets other people be aware of the criminals you are, then this site is doing its job and I applaud their work. 

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#1 UPDATE Employee

Incorrect information about eProcessing Network billing practices

AUTHOR: Corey - (USA)

POSTED: Thursday, April 30, 2015

Our payment gateway services are sold through resellers and independent sales offices.  We do not control what resellers charge for our services.  This merchant agreed to the eProcessing Network Merchant Service Agreement the first time she logged into our Merchant Support Center.  The agreement clearly states that we must be notified in writing to close an account.  Closing an account with the merchant's service provider does not close the payment gateway account with us.

 

That being said, we do not appreciate the fact that the support technicians name and contact information is published online.  She has already had several harassing phone calls that refer back to this report.  Please take a reponsible position and remove her name and contact information as it adds nothing beneficial to the report.

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