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Report: #1285312

Complaint Review: Equinox Beauty - Internet

  • Submitted:
  • Updated:
  • Reported By: Bessie — Dartford Alabama United Kingdom
  • Author Not Confirmed What's this?
  • Why?
  • Equinox Beauty Internet USA

Equinox Beauty Promised extension to free trial when I phoned to cancel now say I can only cancel on payment of £39 Larnaca Internet

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I signed up for a free 10 day trial of their beauty serums and revitalising facecream after seeing an advert on Facebook. The products arrived after a few days but I was not impressed by them so rand to cancel a dy before trial was due to end. Was informed by call centre woman that they would extend the trial for a further two weeks and then further products would only cost £39.00 instead of £69.00 per month.  I was persuaded to do this but still was not impressed so I have just rung (again a day before the trial was due to end) to cancel, to be told that they will cancel any further deliveries on payment of £39.00 and return of the jars.

I explained that A) I will not pay any money since they told me they were extending the free trial

B) I cannot return the jars since I travelled by plane to Germany yesterday and the jars were taken by the airport security.

They refuse to cancel 'my subscription' unless I do both of the above - even the Supervisor I spoke with insists on this so I am in dispute with them, have informed my Bank not to make any payments and want to warn others of the fraud which I feel is being committed by this company

This report was posted on Ripoff Report on 02/05/2016 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/equinox-beauty/internet/equinox-beauty-promised-extension-to-free-trial-when-i-phoned-to-cancel-now-say-i-can-onl-1285312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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