Equinox Jewellery Design Studio LTD Equinox, Equinox Hoddesdon Appalling customer service, faulty jewellery. Refuses refunds, blames customers, hangs up phone and refuses to talk Hoddesdon Hertfordshire

My partner brought a necklace from this store as a birthday gift.

After two days the necklace broke, I contacted the company by phone and spoke to Paul Marrington. He told me they do not offer refunds and inplied I broke the item myself. He then told me he was to busy to deal with me and hung up the phone. I tried calling back and got no answer, I used a different number and they answered immediately.

learn from our mistake, do not purchase from this company. Once they have your money they are not interested and refuse consumers their lawful right to a refund when the goods a cheap faulty crap. They also have a sign up in there shop stating no refunds, again this is not legally enforceable.

I am not sure how they expect to run a buisness when they treat their customers like s**t, business is built on repeat custom and reputation but it seems in the current climate business is obviously booming and they can afford to lose custom.

It takes years to build a reputation and two minutes to ruin it.

Avoid these idiots go to a reputable business - they have no appreciation for customers like you who support such small high street businesses.