Ervin's Auto ripoff refusal to help women with out extra pay Morgantown West Virginia

Above named company refused to help complainant's wife and other female friend load a car that was already paid for. Vehicle was paid for and ready for pick up, women needed help loading vehicle on to a travel dolly. Owner and other managers refused to help loading the vehicle with out women paying extra money. Vehicle was in a position easily available and easy to move an area of less than a couple of feet. Owner/managers denied them help loading the vehicle after the women had driven 5 hours to pick the vehicle up and paid all storage and tow fees.

Owner stated to husband, who is U.S. Marine and was unavailable to pick up vehicle due to his duty's, when called that he should have sent someone else up to help and that it wasn't his problem and would not help the women unless they paid him extra after all tow and storage fee's had been paid.

Owner was extremely rude and unhelpful and didn't care for customers at all offered no help and was extremely difficult to work with. This company was a complete rip off and was extremely rude, and disrespectful and completely unwilling to help showed that ownership is poor and has a complete lack of care for anyone but himself it was absolutely apalling to work with this company with the way the customer was treated. Company is completely ridiculous and not worth using.

Brent
Lexington Park, Maryland
U.S.A.