Complaint Review: Escape To Blue Ridge - blue ridge Georgia
- Escape To Blue Ridge blue ridge, Georgia United States of America
- Phone: 866-618-2521
- Web: www.escapetoblueridge.com
- Category: Lodging
Escape To Blue Ridge Rented us an unsafe cabin, refused refund, did not offer any compensation or other option blue ridge, Georgia
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At the top of my list for our relaxing vacation was to enjoy the beautiful scenery from the wrap around deck. One of the first things I did when we got there was to check out the deck. I was immediately aware that there was an unusually large amount of hornets swarming around the deck. So many that I could not stay on the deck. I went back inside and carried my luggage to the upstairs bedroom where I found a live hornet crawling on the floor. We called the help desk at that point and spoke to Lee. She told us that unless we saw a nest that nobody would come spray and suggested we use the bugspray in the kitchen cabinet. My husband Robert went outside and sprayed. And sprayed....and sprayed. No amount of spraying was decreasing the hornet onslaught. We called again and spoke to Lee. She sent someone from maintenance to come check it out within thirty minutes.
The maintenance rep was very nice. He discovered three active nests and sprayed them all. We were informed not to go outside for a couple of hours. As soon as the pest control rep left we noticed one wasp, then another, then another in the upstairs bedroom. Fearful of getting stung, we collected our suitcases and headed to the main floor, shutting the wasps inside the upstairs bedroom. Within ten minutes two more appeared- now in the main living area- and we watched as two more flew in from a crack above the dining room ceiling. Now, any normal minded person would be hesitant to stay inside a house that hornets were actively flying in to. Again, we watched as hornets came into the house from a crack or separation in the ceiling. I knew we had to evacuate. One significant factor here is I have a three year old daughter who was with us. I was very concerned for her most of all. I was not about to stay in an unsafe cabin and risk her being stung and possibly having a serious reaction. We couldnt go outside, and we couldnt stay inside. I called the desk again. Lee said she was unable to reach management until Monday. I asked if there were other places to stay and she said they were all booked. I let her know about the situation with the hornets now flying into the cabin from the ceiling and that we were leaving. Her exact words were "So y'all are *choosing* to leave?" At that point I knew were this whole situation was going. I replied that we were not *choosing* to leave but rather we are being forced out by a hornet infestation due to a crack in your cabin roof.
Initially Janay said we would not be refunded because we did not have permission to arrive early. She said they told us 'tentatively' that we could, but that we were to call the day of our arrival to confirm. I dont think this was said, but it may have been that they were to call us that day. Robert gave them his cell phone number during the conversation so Im thinking that was the plan, for them to call. Regardless it makes no difference. She said the inspector was rushed since we got there early so she couldnt do a proper inspection.
So here we are....ten hours later, back home. Out nearly 500 dollars, 700 if they steal our deposit money too, and feeling so taken advantage of. I will never book with Escape to Blue Ridge again, and may not even go back to Blue Ridge. The whole experience has left a very bad impression on us all. I will not give up. I am going to research what my options are when I have had a good nights sleep. I will not let them get away with screwing us like this. At the very least I will leave my reviews all over the web, with friends, family, coworkers, so that potential customers can be warned about the risk they take when booking with this company. I am disputing the charge with my bank and have also filed a complaint with the BBB.
This report was posted on Ripoff Report on 11/14/2010 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/escape-to-blue-ridge/blue-ridge-georgia-/escape-to-blue-ridge-rented-us-an-unsafe-cabin-refused-refund-did-not-offer-any-compens-661783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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