ESN Direct Paid for coin by check, item not received Nationwide

 On June 19, 2017 I ordered a coin through ESN Direct , spoke with employer AJ. Advised I did not want to use a credit or debit card and he advised a check would be acceptable. A check in the amount of $1571.55 made payable to ESN Direct was sent that day. According to our Bank ( Poca Valley Bank, Clendenin WV) the check was cashed by ESN Direct and deposited into Bank of America on June 23, 2017. Since then multiple calls, conversations voicemails and ignored calls later no product has been received.