Essex Auction and Estate Services auction license #AU2644 (aka Altair auction as well) same people Live auctioneers platform auctioneer and they have 2 auctions Altair and essex as well as swift shipping same people Norwood MA MA

on Mar 23 2018 I participated in an on line action with this company (aka Altair auction) I won 3 lots or itms, lot #42 $25.00 lot #432 $37.00 and lot #522 $35.00 there was a 25% commission on the prices I listed . I did not receive lot #522 at a total price of $43.75 . when I won these lots I was told a third party would ship the pieces a month later I received the pieces but lot # 522 was not included and there was a pre printed note with a fill in section stating that some thing was missing from my package and to contact the auction house. I did and the auctioneer said it was a third party shipper come to find its their own in house shipping at an outrageous shipping fee ( I have since gotten a partial refund on that over charge) THE ISSUE IS THEY ARE THE SAME PEOPLE IN THE SAME LOCATION BUT THE AUCTION HOUSE NEVER BOTHERED TO INFORM ME SOMETHING WAS MISSING . I have not recieved a refund on the missing lot .

seems to be a scam why do they claim not to self ship though they advertise that they do , why do they have a pre printed "missing itm form " to inclose in a package I get packages daily and have never gotten a note that something was missing .