Report: #1400473

Complaint Review: ET Solutions LLC

  • Submitted: Sat, September 16, 2017
  • Updated: Sat, September 16, 2017
  • Reported By: Eugenia Daniel — Crystal Beach Texas USA
  • ET Solutions LLC
    12000 Blackberry Ter
    North Potomac, Maryland

ET Solutions LLC On 6/24/16 my computer was frozen. ET Solutions contacted me about it and said they could fix problem. I had to purchase a one year subscription for $149.99 charged to my American Express card. They entered my conputer and I spent over 4 hours on the phone with them in front of my computer while they "fixed" the problem. I also had to to purchase a Microsoft server for $499.99.. North Potomac Maryland

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On 6/24/16 my computer was frozen and ET Solutions contacted by phone saying they could fix it.  I had to purchase a Software Support Subscription in the amount of $149.99.  They entered my computer and I spent over two days on the phone with Edward and Mattew while I sat in front of the computer.  I also had to purchase a Microsoft server for $499.99.  

On 9/14/17 I was contacted by ET Solutions informing me that my conputer had been hacked.  They entered my computer and showed me some information in a black box that I didn't understand and they said this was how many times someone had tried to get into my computer.

They proceeded to work on it for several hours.  A Jack Williams called later and I was told I would have to go to Walmart and purchase Itunes cards totaling $400, called him back to give him numbers on each card.  I was told this amount was necessary for repair problem.  Before I could even return home, he called again and said it would require another $400 worth of Itunes cards.  I told him I had purchased all Walmart had.  He said to go to CVS .  Which I did.

On 9/15/17 Jack Wilson called again and said it would require another $400.  I told him I had no more money. He kept insisting that all of my money would be refunded to me when problem was fixed.  I told him I was 78 years old, lived off of my social security and some savings.  He asked me when would I receive my next social security check.  At this point I realized I had been completely duped and scammed.  I hung up on him.

He continued to call and I would not answer the phone.

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