ETS Express Transaction Services - George Haligua telemarketing scam, never ordered ripoff Taylor Michigan

the first week in october my store recieved a package, im the only one who orders anything and i never ordered it, its from a company ive never heard of, and the name on the sticker is to a stockperson who works in the store. i asked what it was and she couldnt recall ordering anything. i called the Express Transaction Services (which sounds like a name someone pulled out of a hat) and before you can get any information out of them, you have to give them an invoice number so they know who exactly is calling. 100% of their business is calling companies and recording anyone who works there, doesnt matter who, as long as they say the store name (which the lady said the wrong name of the store, and they had the bill made out to the wrong name, they didnt even get her name spelled right).

they then send 1 invoice every 5 days and charge 1.5% interest per month to try and get people to pay it fast and not look too hard. i talked to our account(that i never set up) rep. and told him we never ordered it and wanted to return it. he said he would only credit our account if we paid the shipping back. in connecticut, if you dont order something and it shows up at your door, your not lawfuly obligated to pay for it.

it was their mistake, the bill is to a company that doesnt exist, there is no contact person by that name working at my company. they said they called back to confirm the order prior to shipping and talked to my employee again on 9/27 (eventhough my employees daughter went into labor 9/25, she took a 7 day vacation starting 9/26.

the other day i caught them in the scam. il explain how in this email i sent to my boss immediately after. origionaly i thought these guys were in Michigan, but mike slipped up on the phone on friday and told me he was in canada, i immediately found tons of information on the web.

email:
scam confirmed, heres the story:

i got another invoice in the mail today and called them around 12:30pm (nov.24) to ask about the 'customer satisfaction guarantee' they mention on the invoice. if they are charging us for something i want to know what im guaranteed. after 10 min of talking to the customer care person who was extremely rude (wouldnt give me ANY information without a invoice number. i wouldnt give one. she threatened to hang up, i said "heres the invoice number" which she replied she didnt want anymore because she didnt like my tone, then when i asked for mike who handles our 'account' she said he was out to lunch and if i would give her the invoice number she would have him call me back. now she wants it again? i said i would call back in an hour and hung up.

1:45pm- called and talked to mike. (told him that the conversation was being recorded so he wouldnt hang up, which i could tell he wanted to but didnt) when questioned about this guarantee he origionaly had no idea what i was talking about. after 7 minuits (he reminded me how long i had been wasting his time on the phone) he switched his story to 'the guarantee is the same thing as where it says conditions aplicable upon delivery' on the invoice" (the same place that references the guarantee in question) durring the conversation he also told me that this company has been around for "twenty years" they do business internationaly, "switzerland (remember this, he said switzerland) canada, the US... all over" i asked where he was calling from and he informed me "canada" when asked who owned the company, he would not give me a name because "i dont need to know, its none of my business" (i later found out a guy named George Haligua is the owner), when asked for a superior he said he was the one who handled the account and theres no one else.

when asked for his last name he said "i dont have to give that out" eventhough he already gave me it before, it starts with a "Ka..." its writen on the origional invoice i sent up to you. he gave me a little speech about me not knowing how to do business, (this is where he pointed out the company is international) and thats why we are a little single grocery store and why they are a huge corperation.

after hanging up i searched online and found them here:
http://www.ripoffreport.com/reports/ripoff211826.htm
i told you to remember switzerland, look on the bottom of that page, last paragraph
UK Ireland France Switzerland Costa Rica Canada and the US

i called the number on the invoice and asked for Georce Haligua to verify. the receptionist transfered me to his office. his secretary asked for my name, i told her "Brandon". she then asked for my last name, when i wouldnt give it to her she got snotty and told me that George wasnt there actualy. i asked when he would be there, she didnt have an answer. i told her i would call back on monday and she said "good luck". confirmed: george works at express transaction services

i called the number on the ETS invoice and asked the main receptionist if this was "Mega Byte Info." she did not say no, but asked for an invoice number. i hung up.


called the same number a few minuits later and asked if this was "Paper Roll Logistics", she said "one moment please" and was immediately transfered to the customer service rep(i rememberd the voice) i origionaly spoke to at 12:30 who asked for an invoice number first off.
confirmed: lots of companies in one building

i called the number on the ripoffreport.com website and got Georges office directly. same secretary. i told her hearing her voice is all i needed and to have a nice day.

this company isnt even in the US. they have no legal action if you dont pay. i also asked mike to pull up a phone record of 'rose naples' confirming twice that we want the supplies. he said that someone sometime might be able to find it in their 'archives' but wont guarantee that its there or that they can even show me proof that it took place. he said that if i wanted proof to look at my phone bill under inbound calls (not that this is proof of anything) so if they ever get around to showing me proof il let you know.

Brandon
durham, Connecticut
U.S.A.