Euro-Pro Shark Vacuum VX3 Rip-Off Scam Dishonest bad customer service Chino California

In September 08 I bought a Shark Vacuum from an infomercial for $108. They said you could try it for 30 days and return it if not satisfied for full refund.

OK it was a cute little thing but it didn't pick up pet hair so I called them to tell them I was sending it back. They gave me a number to put on the outside of the package for return, which I did put on.
I then sent it back UPS. I printed from the Internet the receipt that the package was received by R. Riga, Chico California on Sept. 29. Ok. Good.

Now in November I see that my credit card still has the $108 charge on it. I called the vacuum people back and they said they never received it. "Well", I said, "I have the receipt and it was received by R. Riga on 9/29". He hesitated and mumbled that the charge would be removed immediately. In December it was still there.

I called the credit card company and I started a dispute of the charge. I faxed the bank all my paperwork including the signed receipt.

Well, In February the bank said the vacuum company was still saying they did not receive the package even though we have the name of the receiver! They said they would continue with the dispute.

Well, now it's April and the $108 is again appearing on our bill. What the heck! I called today and demanded to know why that was. They told me.... and you aren't going to believe this.... I have to pay it because the company said they didn't receive it.

So evidently receipts with signed proof means absolutely NOTHING! I told them I refuse to pay it and the woman told me... then you will get a $35. late charge for every month you don't pay it and stillhave to pay the full amount of $108. So now we have to pay for something we don't even have.

I called my local TV station that helps consumers and the Shark people hung up on her when she introduced herself. I've had similar luck with my calls to them.

Barbee
Cheektowaga, New York
U.S.A.