Complaint Review: Europcar Mexico - Mexico City Internet
- Europcar Mexico Internet United States of America
- Phone: 52 55 55337161
- Web: http://www.europcar.com/car-MEXICO....
- Category: Auto Rentals
Europcar Mexico Europcar Criminal offense and fraud Mexico City, Internet
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We decided to rent a car from Europcar to drive from Mexico
to Cancun.We booked a Hunday Vera with 4 luggage spots and we paid in full
(including drop off fee) online with Credit card. When we arrived they gave us
a small Chevrollet Chevy, this was in a lower category (Economy) with only 2
luggage spots.We spend 3 hrs trying to solve the problem but they just wouldn't
give us what we paid for. So we left at 12am, driving 3000km with 2 luggages on
the back seat between us. With the first Chevrolet they gave us,after we packed
everything we noticed that one of the stop lights wasn't working so we spend
another 30 min until they gave us another Chevy. This one had almost no
petrol.The fun doesn't stop here. We were ripped off with the car size but when
we reached Cancun to drop it off, they said we
still have to pay $600 and another $100 for petrol (that we didn't received). I
showed them my bank statements with proof from them that the car was paid.Then
I called Europcar main center from my mobile (costs of 2 calls AU$165 on my
phone-bill). Eventually when there was nothing else to do we took pictures with
the car and we left 2hrs later risking for us to loose the flight. They
threatened us and kept all our documents. Today I received my bank statement
and noticed that Europcar charged me another AU$674, paiment that I never
authorised. This is fraud!
This report was posted on Ripoff Report on 06/26/2012 11:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/europcar-mexico/internet/europcar-mexico-europcar-criminal-offense-and-fraud-mexico-city-internet-903427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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