EUROPEANDESTINATIONS.COM - SOLAR TOURS VACATIONER'S BEWARE!! FALSE PRICING! BOOKED/CONFIRMED TRIP THEN LATER THEY CONTACTED ME SAYING THERE WAS SYSTEM ERROR CALL AND CONFIRM TRIP. I CALLED AND NOW THEY WANT ME TO PAY HUNDREDS MORE DOLLARS THEN WHAT I BOOKED AND PAID FOR IT. NOW THEY WON'T GIVE ME MY WHOLE PACKAGE UNLESS I PAY THEM MORE MONEY. THEY CHANGED THE PRICE AFTER I ALREADY PURCHASED IT! WASHINGTON District of Columbia

EuropeanDestinations.com regrets the inconvenience customer ND from Bay Area, California experienced while attempting to book a trip on our website.

First, we would like to address the fraud claim. Our company has been in business for 25 years and currently sends 100 passengers a day to Europe. There is no way we could have maintained our level of business with a bait and switch approach.

What customer ND experienced while attempting to make a booking is one of these rare instances in the airline reservation systems when a plane seat suddenly becomes unavailable. Airlines update their fares numerous times a day, and typically thousands of travel companies have simultaneous access to the same information regarding any given fare. Thousands of simultaneous queries take place in any given second. However, the availability of the seat and the quoted price are not guaranteed until that particular seat is booked and the ticket is issued.

Since airlines only have a limited number of seats to sell on any given plane, when a seat is sold, there becomes impossible for any travel company to sell that seat, regardless of the information quoted prior to that instance. This happened to customer ND. She managed to see a great low fare, but the air portion of the booking did not go through when she attempted to complete the booking. She instantly received an automated email notifying about the issue with the air. Soon thereafter, our customer service representatives contacted customer ND to explain the situation and gain authorization to re-price the itinerary. As it happened, the agents were unable to obtain the same low airfare and advised customer ND. Unfortunately, the new fare had gone up by $218 per person at this point. Although this was strictly no one's fault, we did attempt to compensate customer ND for her trouble by offering her and her party free private transportation at destination (airport-hotel) in both cities of her itinerary, a $179 value. We have received no response.

While these occurrences are rare, they do happen in the travel business, with no particular party at fault (the airline involved, the central reservation system, or the travel provider). EuropeanDestinations.com is committed to provide high quality travel experiences to all Europe-bound customers and regrets that it could not make customer ND happy in this particular case.