Everest Moving & Storage Scrupulous business practices Coral Springs, Florida

In your first report your wrote, "they will wrap and protect your furniture, for an additional price of course, but this service is a good worthwhile investment"

Then, in your second report you wrote, "we recognized a few severely damaged products"

That is a major issue that you failed to mention in your initial report. You are clearly confused and your complaint contains no useful content.

I do understand the confusion of the statement that "they do have some very good loaders".  So I will give a more detailed explanation so most individuals would be able to decipher or understand this statement.  A very good loader was used to describe an individual that works consistently with very few breaks.  Please do not mistake a good loader, with a talented loader.   A talented loader takes into consideration that the product that in this case furniture, is the result of individuals hard work or family heirlooms that are typically handed down through generations.  Talented or conscientious employees treat others and the products with respect and typically will ensure the safety and protection of the product being loaded and delivered.  Which brings us to the second stage of our ordeal.  Upon delivery and the unloading process, we recognized a few severely damaged products.  Dining room chairs that the legs were cracked and gauged beyond repair.  Grille handle broken off, several scratches on the higher end furniture as well as dents to our steel front door.  We are currently in the process of contacting the above listed company to file a claim.   I do know that we were offered "insurance" to protect these items.  But as most, I really struggle to purchase insurance to protect a product from negligent individuals that I have already paid and entrusted.  Insurance should be purchased for imperfections or break downs and natural disasters only.  For all interested readers, I will continue to post updates as information and results come to fruition.  This statement is for anyone that wants to know, the only difference between any two companies offering similar services is the attention to detail and professionalism that would differentiate between the two.   Do your research and find the one that will put it in writing and guarantee the results.

Your complaint is confusing. Your subject line describes the company as scrupulous and noted that they quoted the necessary additional expense required due to your error in estimating the cubic footage of your merchandise. Then you complained about the way they loaded their vehicle and that you had a feeling of being held hostage. After that you complimented the way they packed your furniture. It is unclear as to whether you were satisfied or dissatisfied with the service.