NOTICE! Those consumers located in the European Union, effective 5/24/2018 due to the GDPR, citizens of any GDPR applicable country or anyone sitting in, or operating from, such country are prohibited from using this site. Read our Terms of Service to learn more. By using our site you understand and agree to these terms. Don't blame us... blame Europe! This site uses cookies to store information on your computer which may track your browsing behavior on our site and provide you with ads or other offers that may be relevant to you. Some are essential to make our site work; others help us improve the user experience. Read our Privacy Policy to learn more.

Report: #460169

Complaint Review: EVERLY ORIGINALS - Nationwide

  • Submitted: Tue, June 09, 2009
  • Updated: Mon, June 29, 2009
  • Reported By: Okotoks Alberta
  • EVERLY ORIGINALS
    www.everlyoriginals.com
    Nationwide
    U.S.A.

EVERLY ORIGINALS Allegedly closed down and did not send portrait or refund

*UPDATE EX-employee responds: So Sorry

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I sent in my order for a portrait with a gift certificate purchased for us at Christmas on The Shopping Channel. I corresponded with staff via email regarding some touch ups they were going to make. The last contact I had was at the end of February 2009.

I was starting to worry about how long it was taking so I sent emails to my contact and then to the customer service email address. The emails came back undeliverable. I tried to get on to the website to get the phone number and the website is no longer in service.

I have had no contact from the company notifying me that they were closing. I have not recieved my portrait or a refund for the gift certifcate. I think it is disgusting that they did nothing to notify their customers that we would not be receiving our product.

AW
Okotoks, Alberta
Canada

This report was posted on Ripoff Report on 06/09/2009 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/everly-originals/nationwide/everly-originals-allegedly-closed-down-and-did-not-send-portrait-or-refund-460169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE EX-employee responds

So Sorry

AUTHOR: Anonymous - (U.S.A.)

I only found this website because I was curious to see if the everly website still existed, and if they gave any information to customers still expecting portraits. Obviously, they didn't.

I didn't work there for very long, but I'd like to apologize. We only knew that there was a chance that the company would be going bankrupt about a week or two before it happened. We were hoping everything would turn out alright, and were told to go about business as usual. Then one day, the entire staff was asked to drop everything for a meeting. We were told that it was over and that we should go home.

Here is everything you wanted to know:
The man you saw representing the company was not the artist and that is not his name.
The portraits were digitally painted then printed on vinyl, not "museum grade canvas".
A clear acrylic was used for texture, then artists applied acrylic paint for details that were lost or blurred.

Your portraits took so long for a number of reasons. They were under staffed, made promises they couldn't keep, and at some point somebody hacked into their servers and deleted thousands of orders. While the techs were trying to recover the lost orders, customer service was told to try and get the information from the customers without letting them know anything was wrong.

I'd rather not elaborate on the rude customer service representatives. I will say that I think there are a couple of them who should consider careers that do not deal with the public.

I hope HSN is giving refunds for those of you who never received your portrait.

If you want a portrait done,please hire a real artist!! A portrait of your loved one shouldn't be something you purchase off of HSN for three easy payments of $29.99.

You may not have your portrait, but I lost my job.
Respond to this report!