Exact Data Charles Robert Bryan Christopher Moon Ryan Kluck Ryan Kluck at Exact Data Phone call resulted in my reluctantly giving my credit card data ,I know. Before giving it I said, "Don't I get something in writing" and Mr. Kluck re-assured me that we get everything in a (detailed) signed contract". I had a bad feeling about the strong arm sales and checked here and other sites to find that these people are questionable at best. So, I left two emails saying, "No thanks". Well shortly, Mr. Kluck or the customer representative, Jayme Berkowsky, billed my credit card for $1000. I never saw the alleged contract nor did I agree to be billed on my credit card. I never agreed to have my card billed and expressed my interest, in the context of giving up my credit card number, that I wanted to review the contract before agreeing to purchase. This business model has nothing to do with selling email marketing. Rather, it is designed to get a credit card number. They could just as easily sell free gold with this business model. Chicago Illinois

There is no “Marinata” in our CRM, and the other names mentioned (except “Ryan Kluck”) are neither current nor former employees. This person may or may not be an actual client – it’s hard to know without a real name. The complaint goes on to say we sell gold – we don’t. Perhaps he has us confused with another company.

There is a comment posted by “James Constantino” on July 9, 2014. You received a quote from John Zmuda that included a “save fee, fulfillment fee and multi-use fee”. The “save fee” ($5) is for us to store your order, so that if you order again, you can “exclude or suppress the previous order”. The fulfillment fee (ranges from $50-$100) is industry standard. List managers, including Exact Data, charge a fulfillment fee to cover the cost of 3^rd party data warehouse upload fees. And the multi-use fee. If you have been purchasing data for one time use, and using (or selling) it multiple times, you are breaking the most basic rule in our industry. There is a “single use” and “multi-use” prices. All lists start with a “base rate”, then have select and multi-use prices added.

I was in the market for some speciality data we do not collect, and looked around for a reputable company to purchase from.  Well we sent a request to Exact Data and got a call from a John Zmuta.  We do wholesale purchasing and selling of data and been in the business for 27 years.  We were going to pull this speciality data but had no abstracters in the areas we needed it.  So like I said we contacted a few companies, and we asked for quotes from five of them.  Well all fell in line, but exact data had a weird quota method, the included a save fee, fullfillment fee, and multi use fee.  I was curious on this because we have never assessed any fees like this to our clients, and again we have been in the industry for many many years... So I had my skip tracers do a due dilligence on thisd comany and found multiple law suites, and formal complaints against them to actual government entities.  I am amazed they are still in business.

Below are just two cases against this comapany for misrepresenting the work product:

case 18434SC Judgment amount: $6,308.00 Date May 2014

Case 14M1 133846 filed June 2014 in Cook County Court Il for $14,000.00

These are only two of many out there.  I would suggest anyone doing business with a data person verify they originate their data or do not do business with them